Service Representative Customer
Resume:
Diane Sneed
Clewiston, FL *****
************@*****.***
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Experience
October 2021 - September 2022
Randstad - Denver, CO
Customer Service Representative
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Answered inbound calls, chats and emails to facilitate customer service.
October 2005 - November 2020
Mr. Irwin Shipper - Palm Beach Gardens, FL
Medical Assistance /CNA/Private Duty Caregiver
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
Assisted residents in preparing for activities and social programs.
September 2003 - June 2004
Little Tree House Day Care - Belle Glade, FL
Teacher's Aide
Assisted instructional staff with implementing lessons and activities for full classes and small groups.
Assisted in developing programs and activities to drive improvements in students' academics.
Supervised children and participated with children in activities.
Assisted teachers with lesson preparation and curriculum implementation.
Education and Training
Glades Central High School Belle Glade, FL
Liberal Arts and General Studies
Miamai Dade Nursing School Miamai
Associate of Arts Nursing RN The school closed
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