Front Desk Specialist
Resume:
Mohammed Soko
Staten Island, NY ***** (***) *** – 1718 *********@*****.***
TECHNICAL SKILLS
● Epic – Cadence, EpicCare Ambulatory, ClinDoc, Orders, Optime (MS word, Excel, PowerPoint)
● Cerner – PowerChart Ambulatory, PowerNote, CPOE, FirstNet, SurgiNet, Registration and scheduling.
● Networking- Configure LAN/WLAN/WAN/PAN (all 802.11) network routers and printers through secure WEPx, WPAx, and SSID. Provide Remote Desktop assistance.
● Software – Windows OS, Linux, MacOS, MS office and their alternatives; G-Suite; Firewalls; Remote Desktop
● Hardware – Desktop, laptop, printer, scanner. Format, partition EIDE, SATA, SCSI, SSD, perform data recovery, imaging.environment.
EDUCATION AND CERTIFICATIONS
PER SCHOLAS In Person Learning April 2022 – July 2022 CompTIA A+ Certificate Google IT Professional Certificate AMERICAN HEART ASSOCIATION BASIC LIFE SUPPORT (CPR and AED) PROGRAM HIPAA EXPERIENCE
EPIC CLINDOC
10/2022 – 11/2022
TRINITY HEALTH MIDI ATLANTIC – PHILADELPHIA, PA
● Participated in Epic Go-Live Inpatient implementation for Physicians, Nurses, MAs
● Provided support to end users at NICU unit
● Assisted Physicians on In basket, Order sets, and general workflow
● Helped the Physicians on how to document using the admission, transfer and rounding navigator
● Supported the nurses on how to document blood administration in the doc flow sheets.
● Assisted Physicians on creating smart phrases, smart Lists and setting up preference lists. EPIC CLINDOC
09/2022 – 10/2022
CENTRAL HARNETT HOSPITAL – LILLINGTON, NC
● Participated in Epic Go-Live Inpatient implementation for Physicians, Nurses, MAs
● Provided support to end users at NICU unit
● Assisted Physicians on In basket, Order sets, and general workflow
● Helped the Physicians on how to document using the admission, transfer and rounding navigator
● Supported the nurses on how to document blood administration in the doc flow sheets.
● Assisted Physicians on creating smart phrases, smart Lists and setting up preference lists. EPIC CLINDOC / ORDERS
08/2022 – 08/2022
ATRIUM HEALTH UNIVERSITY CITY – CHARLOTTE, NC
● Provided Elbow support to ICU/PCU Physicians and Nurses.
● Assist clinicians how to log into Epic, create patients Lists, document vital signs.
● Assist Clinicians in managing patient charts, MAR, Orders, Medications, Flowsheet docs, and MAR summary.
● Assisted Physicians on how to document encounters, Managing their In-basket, Orders, Preference lists, and efficient uses of Smart sets.
● Provide technical support to clinicians on how to admit, transfer and discharge patients on their floor. EPIC CADENCE TRAINER
07/2020 – 07/2022
NYC HEALTH + HOSPITALS – NEW YORK, NY
● Successfully managed information using Epic software including patient registration, records, orders and demographics while ensuring accuracy of information.
● Review documents, including insurance information; ensure accuracy to facilitate insurance company reimbursement.
● Trained and provided ongoing support service to clinicians in health care settings when utilizing Epic EMR systems.
EPIC HELP DESK SPECIALIST
07/2020 – 07/2022
KEITA PUBLIC HEALTH CONSULTING, LLC - MARLTON, NJ
● Answer and manage calls from end users..
● Providing daily Tier 1 support to end users on a variety of application issues, escalating to support teams as necessary.
● Identify, research, and resolve Epic application issues.
● Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
● Receive, analyze, and process support requests submitted by end users, like master files and category list modification, smart lists, text, note support, etc.
● Document, track, and monitor problems to ensure timely resolution. Through multiple consulting companies (ie: DELIVERHEALTH, CERECORE, MEDASOURCE, MEDSR, HCI, JUDGE GROUP, DB HEALTHCARE, LEIDOS) provided technical consulting support to the Healthcare industry across the United States
EPIC CADENCE/INPATIENT SUPPORT
03/2022 – 04/2022
WHEELING HOSPITAL – WEST VIRGINIA, VA
● Front desk elbow support.
● Scheduling & registration.
● Assisted front desk staff on how to cancel, copy appointment information, and reschedule appointments.
● Supported Nurses on how to record patient vitals and system assessment.
● Assisted Provider to set up and utilize Smart tools, Smart set, Smart links.
● Elbow support for physicians in ordering medication and Cosigning orders from their In-Basket messaging system.
EPIC INPATIENT SUPPORT
11/2021 – 12/2021
VIRGINIA COMMONWEALTH UNIVERSITY MEDICAL CENTER – RICHMOND, VA
● Assist Clinicians in managing patient charts, MAR [Medical Administration Records], Orders, Medications, Flowsheet docs, and MAR summary.
● Provide technical support to clinicians on how to admit, transfer and discharge patients on their floor
● Supported Nurses on how to record patient vitals and system assessment.
● Assisted Provider to set up and utilize Smart tools, Smart set, Smart links. ADDITIONAL SHORT-TERM CONTRACTS
Oct 2017 – Feb 2020
Short term consulting assignments, private and public healthcare across the United States: Epic Provider Support to physicians and nursing staff [Kings County Hospital, Brooklyn, NY; NYU Winthrop Hospital, Mineola, NY; Mount Sinai Hospital, Brooklyn, NY; Cerner CPOE (Computerized Order Entry) Support, Powerchart, Mcleod Hospital, Florence, SC; Epic Clindoc Support, Jacobi Hospital, Bronx, NY ALLSCRIPT GO-LIVE CONSULTANT, NORTHWESTERN MEDICAL, CHICAGO, IL; EPIC ClinDoc /CPOE, ADVOCATE HEALTH CARE ILLINOIS, CHICAGO. CERNER GO-LIVE CPOE, NORTHERN LIGHT INLAND HOSPITAL, WATERVILLE, ME, EASTERN MAINE HEALTHCARE SYSTEM, BANGOR, ME, CERNER CPOE, DIGNITY HEALTH, SACRAMENTO, CALI CERNER INPATIENT GO-LIVE EASTERN MAINE HEALTH SYSTEM BANGOR, ME EPIC ClinDoc, ST. JOSEPH HOSPITAL NASHUA, NH
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