Customer Service Sales Associate
Resume:
MICHELE L. LEMARR
Aransas Pass TX **336
Phone: 262-***-****
*******.******@*****.***
CAREER SUMMARY
A self-motivated, proactive professional, with over 25 years of diverse accomplishments within small companies and Fortune 500 Corporations. Utilizing excellent written and oral communication skills, critical thinking, strong organizational skills, and has the ability to pick up computer systems quickly. Demonstrated strengths include:
Negotiating Contracts Process Improvement Global/Domestic Troubleshooting Team Management
Presentations Effective Team Player Organizational Skills Multitasking
Needs Analysis Problem Solving Project Management Employee Development
PROFESSIONAL EXPERIENCE
HONEST HOME INSPECTIONS LLC/ MILWAUKEE MOLD INSPECTOR, Muskego, WI 2012 to Present
A Home inspection company providing radon testing, mold inspections, Recall Checks, Estimates on critical repairs.
Vice President
Principle responsibilities include the growing business double digits YOY, scheduling, bookkeeping, resolving complaints, SEO/marketing, hiring.
KOHLS, Muskego, WI 2018 to 2020
Sales associate
Principle responsibilities include customer service, returns, merchandising, training, order fulfillment, cashier backup, credit set up, and credit payment.
ROCKWELL AUTOMATION/ALLEN BRADLEY, Milwaukee, WI 1998 to 2012 2005 to 2012
A global manufacturer and provider of power, control, and information solutions for automation.
Asset Management Professional 2005 to 2012
Principle responsibilities include on-site source for all MRO repair source and implementation needs, improve asset life span, optimize maintenance schedules, improve purchasing decisions, proactively plan asset replacement, consulting services, report management, obsolete part identification, obsolete part migration, sourcing for down machine parts, and trend identification.
• Asset Management Professional at Harley Davidson 2008 - 2012. PTD generating $16M plus in reportable savings over a three year period of time. Generated $1.8 M in shared revenue for Rockwell Automation and the distributor.
o Identified $870K worth of obsolete parts, passing on the data and migration path to the customer and vendor.
o Helped secure the multi-year TechConnect contract resulting in the revenue of: $45K
o Initiated a PowerFlex and HPK motor migration, resulting in the revenue of: $11K
o Identified problems, provided solution to a 15 year ongoing vendor issue resulting in customer savings of over 3M.
• Asset Management Professional at Kraft – Madison 2006 - 2008. Generating $920K plus in reportable savings over a two year period of time. Generated over $350K in shared revenue for Rockwell Automation and the distributor. Asset Management Professional at Kraft – Beaver Dam 2005 - 2007. Generating $123K plus in reportable savings over a two year period of time. Generated over $13K in shared revenue for Rockwell Automation and the distributor. Asset Management Professional at Kraft – Sussex 2005 - 2007. Generating $62K plus in reportable savings over a two year period of time. Generated over $21K in shared revenue for Rockwell Automation and the distributor.
MICHELE L. LEMARR – Page two
Customer Service Technician 1998 to 2001
Responsible for interfacing with global customers, district sales offices, and internal departments, to resolve problems and establish timely delivery of products for customers with critical applications, and continually increasing customer satisfaction.
Negotiations Technician 1997 to 1998
Responsible for interfacing with marketing departments and Sales division personnel to negotiate and establish competitive pricing package on annual customer agreements.
REVERE ELECTRIC/HOLT ELECTRIC, Hartland, WI 2004 to 2005
A distributor of over 250 manufacturers products and is the largest Wisconsin-stocking distributor of both Hoffman and Allen Bradley products.
GMS, Aftermarket Specialist 2004 to 2005
Responsible for: returns, exchanges, repairs, initiating service calls, resolving customer accounting and shipping issues, communicating technical information, and in addition acts as a consultant to both internal and external customers in the Repair Parts, RepairPlus, electronic repair sales,
• Process over 80 global calls and e-mails daily. Effectively address international and domestic customer inquires requests, and critical situations with solutions advantageous to both the customer and the company.
• Identify new commercial opportunities, and present them to the appropriate department(s).
• Initiated the restructuring of the return department in the warehouse, resulting in thousands of dollars worth of credit and the utilization of additional valuable warehouse space.
• Holt Electric’s exclusive point of contact for the H.K Systems/Harley Davidson Recall.
• Direct contact for 4 Asset Management Professional (AMP) locations and 2 special amp/contracted customers.
WAUKESHA KRAMER INC., Waukesha, WI 2003 to 2004
A foundry, which manufactures multi-metal castings for global customers.
Customer Service – Pumps 2003 to 2004
Responsible for: expediting orders, drawing retrieval and verification, pattern locating and transferring, quotes, order entry, resolving customer accounting and shipping issues, issuing return authorization, communicating technical information, improved delivery and quality, which lead to improved customer satisfaction.
EDUCATION
CSM Green Belt Training; Customer Centric Selling; Industrial Control School; ISO 9000 & 9001 Workshop
Purchasing; Lean and Six Sigma; Risk Assessment
Patricia Stevens Career College – Milwaukee, WI
Major: Public Relations
Elgin Community College
Major: Business
ASSOCIATIONS
AMT – The Association for Manufacturing Technology
IAM – Institute of Asset Management
Professional Women’s Council
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