PHOEBE STEWART

313-***-****

adtr2e@r.postjobfree.com

Skills

Customer Service. Sales Expertise. Ordering procedures. Highly reliable. Handling difficult customers. Merchandising expertise. Aloha POS. Inventory. Responsible alcohol service. Classic cocktails.

Experience

August 2014- March 2019

Ann Taylor INC - Sales Associate, Troy, MI

● Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

● Applied security and loss prevention training toward recognizing risks and reducing store theft.

● Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

● Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

● Completed orders through the DOM system and organized product deliveries to meet customer timetables.

● Liaise with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.

● Delivered a high level of assistance by locating products and checking store systems for merchandise at other sites.

February 2013-Current

MAI TAI’S- Bartender, Detroit, MI

● Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

● Managed accurate registers and produced daily sales reports backing up inventory usage numbers.

2

● Applied excellent organizational and multitasking abilities to handle simultaneous customers, team and business needs while avoiding unnecessary delays or errors.

● Took customer orders and capitalized on opportunities to sell special beverage and food options.

● Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.

● Developed unique drink and cocktail offerings to enhance bar reputation.

● Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.

● Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

● Assisted servers with specialty drink orders by preparing on-demand items without delay.

● Checked customers identification to confirm legal drinking age. March 2018-December 2018

J & B Medical Supply, Troy, MI - Customer Service Representative

● Responded to customer requests for products, services and company information.

● Answered customer telephone calls promptly and in appropriate manner.

● Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

● Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes. Education

Edwin Denby High School, Detroit, MI - High School Diploma General Studies