Entry Clerk Data
Resume:
PHOEBE STEWART
*****************@*****.***
Skills
Customer Service. Sales Expertise. Ordering procedures. Highly reliable. Handling difficult customers. Merchandising expertise. Aloha POS. Inventory. Responsible alcohol service. Classic cocktails.
Experience
August 2014- March 2019
Ann Taylor INC - Sales Associate, Troy, MI
● Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
● Applied security and loss prevention training toward recognizing risks and reducing store theft.
● Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
● Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
● Completed orders through the DOM system and organized product deliveries to meet customer timetables.
● Liaise with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
● Delivered a high level of assistance by locating products and checking store systems for merchandise at other sites.
February 2013-Current
MAI TAI’S- Bartender, Detroit, MI
● Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
● Managed accurate registers and produced daily sales reports backing up inventory usage numbers.
2
● Applied excellent organizational and multitasking abilities to handle simultaneous customers, team and business needs while avoiding unnecessary delays or errors.
● Took customer orders and capitalized on opportunities to sell special beverage and food options.
● Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
● Developed unique drink and cocktail offerings to enhance bar reputation.
● Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
● Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
● Assisted servers with specialty drink orders by preparing on-demand items without delay.
● Checked customers identification to confirm legal drinking age. March 2018-December 2018
J & B Medical Supply, Troy, MI - Customer Service Representative
● Responded to customer requests for products, services and company information.
● Answered customer telephone calls promptly and in appropriate manner.
● Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
● Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes. Education
Edwin Denby High School, Detroit, MI - High School Diploma General Studies
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