Customer Service Clerk

Teri Lee Patton

**** *. ***** ***.

Home: 424-***-****

Mobil: 310-***-****

************@*****.***

OBJECTIVE: My goal is to be dedicated to any and everything I work toward. To work effectively to resolve any issues. I am motived, reliable, a team player who strives to always go above and beyond. Hard worker and organized.

WORK EXPERIENCE:

LOS ANGELES DEPARTMENT OF COUNTY SOCIAL SERVICES:

06/19/1990 THRU 11/27/2021

INTERMEDIATE TYPIST CLERK (ITC): 06/1990-02/1992: Performed clerical duties, maintaining logs for cases, transferred cases in and out of district, maintaining case counts, prepared correspondence on routine matters, routing incoming mail, screen all telephone calls and ensuring the timely preparation and submission of various reports.

JOBS PLUS PROGRAM/CALWORKS APPROVED UNIT: 02/1992-02/2002:

Maintain CalWORKs cases for participants who resides in the Imperial Courts Housing Projects. Participants have active CalWORKs cases are in the Jobs Plus Program (Welfare to Work). This program allowed me to attend numerous community meetings providing participants with assistance in completing resumes, typing skills, helping participants with transportation to and from employment and/or job interviews.

NORTHRIDGE EARTHQUAKE: 1994

Issued emergency Cal fresh (FOOD STAMPS) were issued to the public who was affected by this disaster.

EARNED INCOME TASK FORCE/LEADER TASK FORCE: 02/2002-04/2003:

Reviewed CalWORKs cases reporting all income, update all income information reported in the LEADER system correctly, in a timely manner to prevent over payments and/or over issuances.

Assisted county employees with any problems while being trained with new computer system (LEADER).

HOME INTERVIEW PROGRAM (HIP)/CALWORKS INTAKE UNIT: 04/2003-10/2011:

Verified residence of applicants applying for CALWORKS, CALFRESH, MEDICAL and the GAIN program. Providing information and explaining the CALWORKS, CALFRESH, MEDICAL and GAIN programs. Clarifying agency policies and discussing resources and emergency services that are available to applicants. Emergency services included childcare, domestic violence, substance abuse, mental health, and homeless programs. Obtaining all necessary documents to establish eligibility to receive CALWORKS, CALFRESH and MEDICAL.

HUB/AB109 WORKER II: 10/2011-04/2013:

Special assignment allowed me to be assigned to the Lynwood Regional Justice Center to offer benefits and services administered by Los Angeles County Public Social Services to post-release supervised persons through the AB-109 program.

CUSTOMER SERVICE CENTER II: 04/2013-04/2014:

Answer all incoming calls from applicants applying and/or receiving CALWORKS, CALFRESH and MEDICAL in a professional manner. Providing applicants/participants with correct information regarding, updating information in system, issuing temporary medical cards. Resolving any concerns and complaints regarding their cases. Identify and escalate priority issues. Complete call logs and reports.

QUARTERLY REPORT EXCHANGE UNIT (QR7): 04/2014-11/2021:

Reviewed and processed Quarterly Reports (QR7) by updating all changes reported on QR7 in system. This assignment required to determine continued eligibility for public assistance in accordance with policy and regulations.

EDUCATION:

Westwood College-South Bay

Bachelor of Science-Criminal Justice Investigations

Graduation-05/2014

Los Angeles Trade Technical College-Los Angeles, Ca

Association in Arts: Liberal with Emphasis in Humanities

Graduation-12/2000

Skills:

Typing 60-65 WPM

Good Mathematic Skills

Microsoft, Word, Excel, Power Point and Access

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