Service Representative Customer

KATELYNN

K Crandall, TX *****,

469-***-****

****************@*****.***

PROFESSIONAL SUMMARY

SKILLS

• Hospitality and accommodation • Problem resolution • Calm demeanor

• Positive and professional • Appointment scheduling • Computers and extensions of Them EXPERIENCE

Customer Service Representative November 2021 - Current Willard A/C Electrical and Plumbing Forney, Texas

• Collaborated across departments to resolve customer-related issues.

• Collaborated with colleagues and co-workers to deliver quality customer experience.

• Informed customers of promotions and special offers to increase sales.

• Handled customer inquiries, payments and service requests.

• Enhanced customer satisfaction with fast, knowledgeable service.

• Answered inbound calls to handle various concerns, set appointments and close sales. Cashier June 2021 - November 2021

Mustang Cleaners Forney, Texas

Daycare Teacher September 2020 - June 2021

Canton Canton, Texas

• Built positive working relationships with team, modeling appropriate behavior for children.

• Kept parents informed of child's progress with detailed notes.

• Applied knowledge of early childhood development to evaluate student learning needs and promote growth.

• Adhered to state and federal standards governing daycare environment and curriculum.

• Communicated effectively by being friendly and nurturing and building bonds with children. Cashier May 2019 - March 2020

Mustang Cleaners Forney, Texas

• Provided information to customers on products or services.

• Kept clean, organized and well-stocked checkout areas.

• Balanced cash drawer at beginning and end of each shift.

• Engaged customers in pleasant conversation while completing cash register transactions.

• Addressed customer questions and complaints with professionalism. Waitress September 2018 - January 2019

Palio's Pizza Cafe Forney, Texas

• Delivered genuine hospitality and greeted customers upon arrival.

• Worked in fast-paced environment, handled multiple priorities and learned new procedures.

• Cleaned tables, completed closing duties and re-stocked tableware and supplies.

• Advised guests on menu choices, accommodated requests and noted preferences.

• Handled guest needs with upbeat attitude and attention to detail. EDUCATION

Diploma May 2019

North Forney High School, Forney, Texas

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