Customer Service Representative
Resume:
Patricia Reyes
Montgomery, TX 77316
***********@******.***
Work Experience
Home Depot Customer Service Representative
*/**** – 7/2021
Houston, Texas
My job requires me to play a critical customer service role by engaging and providing customers with fast, friendly, accurate and safe service. I am responsible for solving customer service issues efficiently and professionally.
Inwood Garden Apartments Manager
9/2012 - 10/2015
Houston, Texas
I manage an apartment complex of 100 units. I am responsible for invoicing monthly rent payments and ensuring that all tenant’s needs are met promptly and right the first time. I also partake in Maintenance inventory.
General Manager
9/2006 - 9/2008
California Tortilla
Ashburn, VA
My job description included having to supervise all the employees that worked under my command. This put me in charge of all the cash flow, food safety and preparation, cleanliness of the store, and customer service.
Kitchen manager and lead teacher
4/2004 - 8/2006
Willowcreek Academy
Centreville, Virginia
My job requires me to work with children from ages 0 to 6. I started working as a lead teacher in both the Infant and Toddler programs then; I became the kitchen manager in the academy.
Kitchen Manager
8/2002 - 6/2004
Fairfax County Public Schools
Fairfax County, Virginia
My job required me to travel to different schools all over Fairfax County from elementary to high school levels. I worked on the kitchen line managing the other cooks. My supervising duties were not only overseeing the other employees but also, I was in charge of schedule-making and interviews with possible employees.
Assistant Manager
10/1985 - 11/2001
McDonald's
Centreville, Virginia
My job required me to interact with different types of people of different cultures. I had to express the utmost customer service as well as zero tolerance on leniency with my employees.
Education
8/2005 - 8/2005
National Registry of Food Safety Professionals
Northern Virginia, Virginia
Certification
Food Manager Certificate
8/2001 - 8/2001 McDonald's
Northeast, Virginia
Certification
Northeast Division Baltimore/Washington Region Shift Management Curriculum Completion
8/2001 - 8/2001
Van Management, Inc.
Fairfax County, Virginia
Certification
Award of Excellence
8/1984 - 6/1986
Trinity College
Arlington, Virginia
Some College Coursework Completed
Certificates of Acheivement:Trinity/Arlington Teacher and Parent Training for School Success (1985 & 1986) Outstanding Performance Award (1985)
Skills
Skill Name Skill Level Last Used/Experience
CPR and First Aid Certification Expert Currently used/10
Languages
Spanish (Fluent - Wide Knowledge)
References
Reference Name Phone
Ms. Nicki 832-***-****
Mrs. Ty 214-***-****
Mrs. Dawn Taylor 832-***-****
Ms. Crystal 713-***-****
Mrs. Kelly 910-***-****
Lawanda Taylor 281-***-****
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