Tomeka Mark

**** ******* **** ****

Cumming, GA *0040

adtqub@r.postjobfree.com

678-***-****

SUMMARY

Seasoned Program/Project Manager with over 13 years of experience in a variety of industries including telecommunications, insurance, healthcare, and financial services.

Well versed in agile/safe agile, Scrum and waterfall lifecycle software development, network, web as well as infrastructure implementations.

Extensive experience in planning, managing, implementing, and supporting enterprise-wide IT projects including ERP, CRM systems, application development data migrations, budgeted from $200k to over $5 million.

Extensive experience working with large cross-functional teams.

Create technical/program documentations, roadmaps, and status presentations

Created innovative solutions to ensure projects meet highest levels of quality performance.

Managed full life-cycle development utilizing best management practices and using project management methodology.

Planned and executed all phases of project and ensure close communication between clients, key business area contacts, team members (offshore), vendors, and management.

Control project scope and objectives, while driving schedules and managing financials.

EDUCATION AND CERTIFICATIONS

Master’s degree in Computer Resources and Information Management from Webster University, St. Louis, MO

Bachelor of Science in Computer Science from •Jackson State University, Jackson, MS

Certified Scum Master ID#791679

PMP – In progress (2022)

Tools: MS Project, Jira, Confluence, SharePoint, Google Suites

PROFESSIONAL EXPERIENCE

Motion Recruitment – Amdocs/AT&T- Consumer & Broadband/Mobility Technology

October 2021 – August 31,2022

PMO Professional

AT&T

Managing multiple global project teams of 5 – 10 individuals in matrix environment, simultaneously, to complete complex projects on time, in scope and within budget.

Managing several infrastructure, data migration and software development projects using waterfall SDLC as well as agile in a hybrid environment.

Aligned/coordinated teams to achieve business goals by defining project scope, requirements, goals, and deliverables in collaboration with stakeholders from various functional areas to ensure projects met requirements and goals including lean initiatives, continuous improvement, quality and regulatory bylaws, KPIs/metrics, and financial management

Effectively communicated project expectations/status to stakeholders in a timely, clear, and concise matter via status reports and regular meetings.

Built strategic alignment at all levels of the organization by liaising with stakeholders on an ongoing basis.

Build and supervise holistic (E2E) program/project plan, covering all aspects of the program - including deployment, give and get, etc.

Ensure that the project is planned accurately, that the owner of each task is identified accurately, and that work is executed and aligned with the charter in order to meet the critical metrics and planned results

Provide an integrative view and analysis of the various project aspects within the program to enable better decisions making. Ensures that information is captured and disseminated to all partners

Supervise and highlight trends and raise areas of concern regarding possible deviations from project and program plans

Support program and project governance - perform project audits and reviews and extract lessons-learned

Prepare risk management reports and statuses, perform reviews of various project activities to identify and highlight risks and develops appropriate contingency plans

Deploy effective and auditable methods for those areas under the Project Management Office's responsibility and Implement project management tools and standard

Infinite Solutions - (IBM/GBS), Digital Transformation Program, Atlanta, GA

January 2021 – October 2021

Sr IT Program/Project Manager

Managing Enterprise Mobility Management Solution migration of legacy global onboarding, ticketing, asset management and inventory platform project to ServiceNOW and Salesforce.

Managed digital design teams (UX/UI), user experience, content strategy, research, data science, design operations

Managed projects in Waterfall and Agile, using Jira, Asana, Confluence, ServiceNow platform, DevOps, Planview, itrack, Zephyr within a project manager role.

Change Management, Risk/Issue Management and Scope Management

Manage stakeholders, vendors, and timeline

Managed defects, testing schedule and monthly sprints.

Capital Staffing Solution –(Fiserv), Alpharetta, GA

March 2020 – December 2020

Sr IT Project Manager

Managed data center migration project for banking industry. Managed infrastructure builds for all environments, scope, and budget for a high-profile program during merger.

Managed relocation of a data centers to include discovery, review of designs, build out of infrastructure, installation of applications & components for critical applications used by several financial services clients.

Managed virtual servers for Retail Online and Business Online financial/banking systems to pivotal cloud fundry (PCF).

Created and maintained a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities.

Identified and communicated project dependencies and impacts; Putting mechanisms in place to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Communication Plan, Risk Management, Issues Management, Change Control, etc.)

Define project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path

Ensured success criteria defined upfront to promote alignment and actively manage the expected project outcomes

Kept all stakeholders (internal & external) engaged in the project, aligned on expected outcomes, and informed about what is occurring throughout project

Proactively communicated the project’s progress on an on-going basis, ensured transparency throughout project lifecycle.

Provided leadership and key stakeholders with the information and venues to make effective, timely decisions

Use MS Project Template to create project timeline by working with teams to capture tasks, dates, etc.

Use Jira, Confluence, SharePoint, MS Office (Word, One Note, Excel) and MS Project

Teksystems - AT&T Centralized Data Organization, Alpharetta, GA

March 2019 – Jan 2020

Sr. Project Manager/ScrumMaster

Managed Infrastructure, Business Intelligence and Artificial Intelligence projects within safe agile environment.

Enhance communities with dynamic widgets that will allow users to interact with data

Created a search & access data science model from three additional tools (PowerBI, Tableau and MicroStrategy)

Build a seamless transitive trust access to connect desktop analytical tools to datasets

Build a how-to recipe to get started and build advanced visualizations

Provide frictionless access to dedicated design time machine learning tools available in enterprise Common Machine Learning Platform (CMLP) to design & build models and deploy them as micro-services

Provide ability to dynamically instantiate H20 driverless Artificial Intelligence models & features in public cloud using pre-defined templates

Reduced hardware cost by transitioning to software -based solution

HTTPS and QUIC packet slicing at packet broker aggregation layer

Managed network upgrades, storage upgrade and hardware upgrade

Migrated 40 applications, 27 servers and 165 reports for the business

Managed 10 Cloud Platform (Azure) migrations

Managed 7 projects in different phases using Safe agile/scrum (PI planning, Sprint planning, Daily Stand-ups, etc.)

$5 -$15M project budget/ project/

Used Microservices and Java, manage finances, stakeholder, and risk management

Teksystems – AT&T Mobility Launch Team – Alpharetta, GA

August 2014 – December 2018

Sr Project Manager

Managed FirstNet projects - FirstNet Revenue Reporting

Provided the capability and support for pulling automated financial revenue reports for first responders (Fire, Law, and EMS).

35 applications and groups, 13 code impacted applications: Java language updates

Project was delivered in several deployments due to constraints. Delivered 30% in 3 deployments with client approval.

Used Agile/Scrum methodology, Cisco, Java

$5.5M project

FirstNet Branding Bill Brite

Provide a new brand to the bill format for First Responders included a new logo, color and font.

Completed 1810 deployment

Blend of Agile / Waterfall

$2.1M project

FirstNet Mobile App

Project scope includes enhancements for FirstNet Mobile Support Application to provide self-service diagnostic and chat support (pre-Paid

Delivered 50% in 1808 deployment due to project falling behind. Delivered remaining scope in 1810.

15 applications; 10 code impacted with Java language updates

Blend of Agile / Waterfall, Cisco

$2.7M project

Managed multiple projects within the Shared Upgrades Program.

Modified mobility applications to add functionality for sharing upgrades within an account.

Allows AT&T Next customers to complete a trade-in at Retail for Shared Upgrade orders, when the device is not present, by allowing a mail-in return option of the device.

Improves device handling for non-compliant returns.

This is an AT&T mandated project to support customers with a positive customer experience by accommodating the error when the incorrect IMEI is shipped to AT&T.

Customers will be notified via letter and asked to resend the correct or similarly acceptable device within the claim period.

Blend of Agile / Waterfall

53 applications, 13 code impacted with Java language updates

Largest $3.2 million / project, $72 million program

Managed an AppleCare API project to replace Apple APIs with in-house written AT&T APIs per Apple directive.

Turned project from red status and far behind schedule to green status ahead of schedule in 60 days.

POS system upgrade, network upgrade, and storage upgrade.

36 applications, 4 code impacted included middleware updates using WebSphere

$242K project budget

Managed multiple DirecTV merger projects to provide employee discounts to AT&T employees.

Blend of Agile / Waterfall

More than 50 applications / project, approximately 30% code impacted.

$1M - $6M project budget / project

Managed wireless devices (Pre-Paid/Post) to be able to have spam control, virus protection and parental control by using the Smart network.

This network gave users the ability to control emails, websites and inappropriate content.

Blend of Agile / Waterfall

More than 30 applications / project, approximately 30% code impacted.

$2M project budget / project

Managed wireless devices (Prepaid/Post) to enhance the Wi-Fi capability that when in your home.

Your phone can connect to the home Wi-Fi instead of the cellular network.

Blend of Agile / Waterfall

More than 25 applications / project, approximately 30% code impacted.

$1M - $6M project budget / project

Managed Digital Transformation projects as LPM:

Managed project updates to ATT.com website

Manage the development of wireframes, screen-flow diagrams, and UI specifications, measuring and assessing the usability of deployed applications, and applying effective UX design processes, including user-centered design and usability testing.

Managed digital design teams, user experience, content strategy, research, data science, design operations

Managed projects in Waterfall (standard SDLC) and Agile (ideally scrum), Rally methodologies within a project manager role.

Quintiles Pharmaceutical, Marietta, GA Sr. Technical Project Manager 2014

CGI, Frankfort, KY Sr. Consultant 2012- 2014

AT&T, Alpharetta, GA, IT Technical Project Manager 2002 - 2012

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