Data Entry Call Center
Resume:
Breanne Miller
Operation Supervisor
Jackson, MS
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Router
US Foods - Jackson, MS
August 2020 to August 2022
Plan the delivery of route to be taken by each driver in the delivery of goods and products to Us Foods customers. Determines needed stops and most precise use of available trucks to most efficiently meet delivery demands.
Incorporates customer delivery demands in terms of unloading and delivery time into the routing schedule in an effort to most effectively and efficiently utilize the Us Foods fleet and to reduce the cost of delivery related expenses.
Determined the most appropriate cubic utilization of truck space in terms of route assigned, stops to be made, customer delivery demands, and unloading efficiency. Prepares loading and driver sheets showing the route assigned and ensures that each driver is provided an accurate and understandable listing of stops for any particular day; updates this information by completing a weekly and master loading and driver sheet listing for use in planning and evaluation activities.
Prepares specific request notes identifying particular loading and delivery activities as desired by customers or warranted by the delivery schedule in an effort to enhance the effectiveness of the delivery activity.
Identifies and assigns backhaul orders to the appropriate delivery driver in an effort to ensure that the backhaul is assigned to the driver who will be delivering to that particular area. Updates previous day’s routes by reviewing that days routing sheets and noting any discrepancies or problems and adjusting the sheet for this information in an effort to enhance the efficiency of the routing and delivery activity.
Reviews truck mileage information into the delivery tracking system for each truck that delivers out of state in an effort to provide accurate information for planning and evaluation activities. Terminal Supervisor
US AUTO LOGISTICS - Madison, MS
2014 to August 2020
Supervise a full service trucking terminal including dispatch, and 50+ of drivers. Supervise and listen to all driver concerns and address appropriately as they relate to: Safety, Home time needs and Required Information to complete duties effectively such as loading/unloading requirements, and equipment needs. Manage opportunities that would increase efficiency for both the Company and the customer. Preserve and improve customer relationships by maintaining a full understanding of customer expectations and communicating any changes in a timely and professional manner. Maintain retention and acceptable safety standards at the terminal. Identify additional opportunities and solutions to more completely support customers. Ensure full utilization of company and contracted resources to maximize equipment utility and payload, while maintaining a high level of customer service. Coordinate the servicing and inspection of equipment with corporate personnel. Manage relationships will all vendors. Knowledgeable of DOT hours of service rules and regulations. Claims Analyst/Bookkeeper
JAMES L. HENLEY CH - Jackson, MS
2008 to 2014
Prepare pleadings such as motions of relief, Notices of appearances, and Objections to confirmations. Perform timely follow up with attorneys and bankruptcy trustees, follow up timely for hearings, discharges and critical steps and request referrals on delinquent bankruptcies and status updates. Review claims for accuracy. Thoroughly review and analyze bankruptcy documents and work with attorneys to meet deadlines. Document the system with appropriate action and/or follow up on each file. Communicate with customers to work towards account resolution. Arrange for debt repayment and/or surrender of property based on customers' financial situations. Oversee and process payments for Chapter 13 trustee payments.
Dispatcher
PASHA GROUP - Jackson, MS
2006 to 2007
Reviewed information regarding trucks' pick-up/delivery information. Follow-up on trucks' location, pick up/delivery statuses and temperatures. Communicate with drivers to relay information and confirm the reception of information. Route trucks in the event of breakdowns. Communicate with brokers to let them know all pertinent information regarding delivery of their load. Monitor trucks to ensure they are travelling. Record and maintain files of pick-up/delivery information, communications with brokers, truck breakdowns, expenses, and proofs of deliveries. Communicate information needed for redeliveries to the yard.
Education
Associate of Applied Science in Business Administration in Business Administration
Holmes Community College
2013
Skills
• Power bi
• Excel
• Word
• Bi
• Microsoft Office
• Cargotel
• Business Intelligence
• Data Warehouse
• Analytics
• Data Analysis
• SQL
• Freight Experience
• Leadership Experience
• Microsoft Excel
• Data Entry
• Logistics
• Microsoft SQL Server
• Business Analysis
• Requirements Gathering
• Visio
• Tableau
• Operation
• Call Center
Certifications and Licenses
Certification in DOT regulations
September 2014 to Present
This certificate gives me the authority to present employees with random drug test and DOT physicals. Also, to make sure that employees adhere to all DOT regulations. Driver's License
Assessments
Warehouse Shift Leader — Proficient
November 2019
Supervising warehouse staff and maintaining safety and security standards. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Software Proficiencies
• Excel, Word, Power Point, Access, TMW, Power BI
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