Call Center Customer Service

Hiral Vora

Phone # 570-***-**** ***, Red Clover Lane, Allentown PA 18104 ***********@*****.***

Professional Summary:

• Dedicated producer customer with service Relationship over to 7 the years banker current of industry with and potential technical, experience. customers. analytical Focused and and communication motivated to skills. provide Insurance superior Skills:

• • • • Great relationships. ProRicient Experienced payments, Experienced policy knowledge renewals in endorsements math with in multitasking each of auto skills sales year. home for and and use by and marketing cancellations. in working commercial determining with techniques, multiple insurance premiums strategies customers policies payments, and in at processing professional once payouts and etc. managed applications, in all working over 100 Work Experience:

Relationship Banker - Bank of America, Whitehall PA. 04/18/2022 to Current

• • • customers Experience credit Encourage Currently issues. working to the handling fulRill customers as the the Relationship banking cash, to use also needs the refer banker online and customers connect with banking Bank them to and of other America, mobile with Rinancial accounts banking responsible specialists, services. resources. for resolve helping debit the and Insurance Producer Customer Service Rep- Symbiotic Brokerage Services 02/09/LLC, 2015 Allentown to 04/15/PA. 2022

• • • • Worked duties, Experience policies. Experience commercial inquiring Assisted having as the about an of of lines clients insurance generating educating Pennsylvania personal policies in all producer-the necessary and the and and clients quotes, commercial explain New CSR with paperwork explaining Jersey terms over the line 7 Property and coverage years. insurance. for coverage conditions signing Performed and needed with Casualty up of to for policies comparison customer be a new Insurance included to policies the care of on clients client’s license. and the and administration personal who renewals. current are and Patient Registrar Avamsoft, Allentown PA. 11/14/2012 to 05/31/2014

• • Worked insurance VeriRied check outs patents as card. patient from insurance the registration Hospital. beneRits which by include contacting detail their check insurance on the coverage providers from to make patient’s the easier Marketing Coordinator – Italia Group of Industries, Ahmedabad, Gujarat. India 07/2007 to 10/2011

• • Marketing payments information Submission against Coordinator of of presentation availability each order, of all of of south the support glass material. part mosaics to of the India, marketing from managed CAD team team to to to process the get marketing the the orders orders staff. by by providing tracking quick the

• Responsible India. for on time dispatch & delivery of material to different part of locations in south Hutch (Vodaphone) and Tata Teleservices, India 2003 to 2006

• Worked with inbound call centers for 3 years as call center executive (customer care executive)

• Bachelor of Commerce in Accounting from SMPIC College, Gujarat State University, India 2003

• Diploma India 2003 in Aviation Hospitality and Travel Management from Franklin Institute, Ahmedabad, Education:

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