Heather Myers

Dallas, TX *****

adtqmo@r.postjobfree.com

+1-214-***-****

Obtain a customer service position that will allow me to enhance my skills and increase my knowledge. Authorized to work in the US for any employer

Work Experience

Class A CDL Driver

NFI Industries - Terrell, TX

September 2021 to Present

Drive local and Regional doing Walmart routes and backhauls. We pulled dry van and reefer 53ft trailers. Driver

Uber Partner Drivers - Dallas, TX

June 2017 to Present

Pick up riders from one location to another and take them to their destination. I also pick up parts or food from different places and drop them off to the customer. Driver

C.R. England - Salt Lake City, UT

April 2021 to September 2021

Dollar General Fleet, reefer and dry 45', and 53'

Drive/Helper(part time)

Nkn & Company LLC - Dallas, TX

January 2019 to November 2020

Help Owner Operator OTR load and unload freight by use of pallet jack and lift gate. Small driving, mostly training in a straight truck. This is only part time or when needed on my days off. Delivery Driver

Fusion Logistics - Farmers Branch, TX

June 2019 to August 2020

I deliver Amazon packages in a step van/ straight truck through North Texas. Everyday Im assigned a route of 100-200 stops and up to 300 packages. Each driver loads their own van with packages up to 60 lbs. Our shift is over when all packages have been delivered. Team Lead

Insurance Auto Auctions

March 2012 to October 2017

over 10 people in a very high paced office. Managed employees daily activity using a time management system called MOS (Management Operating System). I correct and submit employee time through a payroll system called Quest Time Force. I train all employees that are new hires, also train current employees any new programs or assignment. I am responsible for all branch deposits and scanning over

$200,000 in checks and money orders through Bank of America Cashpro on a daily basis. I also run all Vendor Expense reports and Vehicle enhancements on Excel. Make sure all vendors expenses have been paid and vouchered through our ASAP system. All towing companies that deliver our cars are paid on a daily basis through ACH direct deposit. I manage buyer accounts by making sure their accounts are active and all vehicles have been paid. I take all customer issues and supervisor calls before they are given to the Office Manager or Branch Manager. Smaller duties that I used to do include; scanning all documents, faxing documents, make copies, pulling vehicle titles for buyers and taking all buyer and customer payments. Other job duties included answering the phone to help customers with their buyer accounts.

inbound email Rep

Volt Staffing/Apple Computer

September 2008 to January 2009

Assisted customers in setting up their Apple iTunes accounts, troubleshooting iPods of all sorts, taking payments by credit or debit card, and giving specific details on their account concerning their billing information by email response.

Customer Service Representative

Time Warner Cable - Irving, TX

March 2007 to August 2008

Provided knowledgeable problem solving resolutions to customer calling with cable TV, digital telephone, and internet problems using company resolutions for technical support. Received payments from customers in the form of credit card, debit card, or check by phone. Customer Service Representative

Aegis Communication - Irving, TX

August 2006 to March 2007

8/06-3/07

Offered logical step instructions from systems manual, if issue could not be resolved using this procedure customer was given a time and date for a technician to come to the customers' home. Received payments from customers in the form of credit card, debit card, or check by phone. Education

Associates in Paralegal

El Centro College

May 2009 to 2017

License

Texas Barber College

2001 to 2003

Diploma

Lancaster High School

1999 to 2001

Skills

• EXCEL (5 years)

• TIME MANAGEMENT (5 years)

• TELEPHONE (6 years)

• 50 WPM (3 years)

• CLERICAL (5 years)

• Driving Experience

• Customer Service

• Basic Math

• Cash Handling

• Driving

• Box Truck

• Delivery Driver Experience

• 10 Key Data Entry

• Phone Etiquette

• ACH

• Warehouse Experience

• Technical Support

• Commercial Driving

• Accounting

• Microsoft Outlook

• Account Reconciliation

• Freight Experience

• Load & Unload

• Tractor-trailer

Certifications and Licenses

Driver's License class A

Present

Clean Driving Record

DOT Medical Card

June 2020 to June 2022

CDL A

Assessments

Truck Driving Skills: Safety and Compliance — Highly Proficient September 2019

Principles and methods for moving goods by road and safely controlling operations. Full results: Highly Proficient

Reliability — Familiar

July 2019

Tendency to be dependable and come to work

Full results: Familiar

Safety Orientation Skills — Expert

July 2019

Measures a candidate's ability to employ accident prevention strategies to avoid accidents and injuries.

Full results: Expert

Delivery Driver — Proficient

June 2019

Interpreting instructions, reading maps, and solving problems. Full results: Proficient

Delivery driver — Highly Proficient

April 2020

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Work style: Conscientiousness — Expert

January 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Good customer-relations background

• Telephone Etiquette training

• Provide calm positive attitude while assisting frustrated customers

• Excellent computer skills in Word, Excel, and PowerPoint.

• Able to type 50 wpm

• Able to type 10 key 182 strokes per minute

• Some clerical administrative tools

• Data Entry

• Time Management skills

Contact this candidate