Customer Service Part Time

DOMINIC LOMBARDI

109-*****-*** Street, Maple Ridge, BC, V2W 0J1, Canada

Phone: 604-***-**** / Email: ***********@****.**

WORK OBJECTIVE

To use my skills and attributes to find full/part time or contract employment as a Sales/Marketing/Customer Service professional.

PROFILE

Extensive knowledge and experience in all areas of sales, marketing, leadership, management, project management, wealth management, finance, business development and education. Excellent communications and interpersonal skills as a management and career professional. Proven record of reliability, responsibility and ability to work as team player. Motivated professional with strong problem solving capabilities. Friendly, flexible and enthusiastic.

SKILLS & EXPERIENCE

Personal Attributes

Friendly, outgoing and motivated

Excellent customer service and communications skills

Team player who is able to work independently and unsupervised

Able to learn new concepts quickly and work efficiently in a fast paced environment

Effective time management skills

Leadership Skills

Experience in leading multi functional work teams

Ability to develop and coach work teams

Experience in motivating and managing work teams

Confident working in a business environment

Excellent management, organization and leadership skills

Computer Skills

Excellent knowledge of Microsoft Office software application programs

Experience using a variety of electronic management systems

Quick to learn and teach new computer application programs

Communications Skills

Able to express thoughts and ideas effectively both verbally and in writing

Confident public speaker, motivator and instructor

Professional customer service and telephone manner

Excellent problem solving skills

CAREER & WORK EXPERIENCE

Financial RESP Advisor

Knowledge First Financial

Worked independently assisting Canadian families to save for their children’s post-secondary education by starting a RESP (Registered Education Savings Plan). Successfully built a client base of 1,000 families throughout BC. .

Developed excellent communications, interpersonal, customer service, sales and marketing skills.

Financial Advisor

Investors Group Financial Services Inc.

Worked independently assisting individuals, families and business owners to manage their investment portfolios. Successfully built $5M client base. Left position due to current poor financial economic climate (Recession).

Developed excellent communications, interpersonal, customer service, sales and marketing skills.

2010 - Present

2005 - 2010

Management Positions

TELUS Corporation Inc.

Held various positions in Sales, Marketing, Finance, Engineering, Customer Service and Project Management over a 32-year management and professional career. Offered a management early retirement pension buyout.

Developed communications, interpersonal, customer service and time management skills.

1973 - 2005

Founder & Owner

CCI Learning Solutions Inc.

Started a computer Publishing and Instructor based company as a home based business. Company was developed on a part-time basis and taken to a national level. This sales/marketing company had over $3M in sales and 25 full time employees with offices in Vancouver, Toronto and Phoenix. Sold the business in 2005 to Toronto based investment company due to decline in classroom instructor- led computer classes.

Developed skills in business and organizational development, employee and customer service as well as small business financing.

1980 – 2005

Contract Instructor

Night School Continuing Education

Taught adult continuing education evening courses in business, finance and computer courses for Vancouver, Burnaby, Coquitlam, and Delta School Boards.

1980 - 2005

EDUCATION

Vancouver Community College (VCC)

Diploma in Business Administration – Marketing

1974 - 1977

BC Institute of Technology (BCIT)

Diploma in Engineering Technology – Electronics

1971 - 1973

University of BC (UBC)

2 Years of Bachelor of Science Degree

1967 – 1969

Britannia High School

Grade 12 Diploma

1962 - 1967

TRAINING & CERTIFICATION

Mutual Funds Licence Certification @ Investors Group

Project Management Training Program @ BCIT

Project Management Training Program @ TELUS

Instructor Training Programs at BCIT, Coquitlam and Vancouver School Boards

PROFESSIONAL ASSOCIATIONS

Applied Science Technologist – Applied Science Technologists of BC

VOLUNTEER WORK

Member of Rotary International - Coquitlam

Director – CARP (Canadian Association of Retired Persons)

Volunteer – Amateur Radio Communications Events

PERSONAL INFORMATION

Married, Class 5 Drivers License

REFERENCES

Available upon request

Contact this candidate