Customer Service Screener

Chris Mc Watt

Los Angeles, CA.

mcwattchris@ gmail.com

10+ years experience as an interviewer. Questioner. examiner. interrogator. reporter.

Automotive, Personal goods, and ethnographic studies.

Detailed experience with surveys, interviews, focus groups, and managing bulletin board discussions.

Also, have a unique set of skills honed from thousands of interviews with television talk show guests in emotionally charged situations.

Experience:

My duties were to act as a solid point of contact with the client to develop each study

Determine the methods/approach to best achieve the objectives of each qualitative initiative

Responsible for giving direction to support staff on the design, execution, and reporting of research projects, including (but not limited to) budgetary issues, procurement of research facilities, scheduling, distribution of logistical details, screener development, creation of a discussion guide, and review of recruiting/recommendations for respondent selection

I executed all duties necessary to prepare for the research sessions.

Work closely with PRS quantitative staff, ensuring qualitative learnings are communicated and leveraged, and projects are transitioned smoothly, so PRS may serve as a partner throughout the entire packaging development process.

Secure ethical approval and consent from every relevant party before research starts.

Studying applicable groups to better understand their ways of being.

Positioning myself as a respectful and engaged co-constructor of knowledge.

Consulting with targeted groups to negotiate everyone's roles in the investigative process.

Acknowledging novel experiences and combing sites for patterns.

Sharing and debating insights with participants.

Producing written accounts that contain findings by yourself and participants, if appropriate.

Sharing results with the company, funders, and in appropriate academic circles.

Proven experience as a qualitative researcher.

Knowledge about fitting qualitative stances and methodologies.

Superb communication skills.

Perceptive to power relations.

Committed to engaging in honest reflexivity.

Alignment with our research imperatives.

References upon request

Contact this candidate