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Service Representative Customer

Orlando, FL
20 an hour
November 27, 2022

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WANDALEE RAMOS 407-***-**** *567 Baywood Vista Dr, Orlando, FL 32810


Proficient in office and clerical procedures with an ability to adapt to new situations and learn new procedures with ease. Reliable, hardworking and dedicated team player who works well under pressure. Effective communication skills with a desire to provide optimal satisfaction when working with the public. E DUCATION A ND T RAINING

Associate in Medical Office & Medical Billing Specialist Ultimate Medical Academy Clearwater, FL March 2011- May 2012 Completed an intensive and accredited training program in Medical Administration. Associate in Business Management, Accounting & Marketing Valencia Community College Orlando, FL August 1996 - April 1998 Completed studies in Office Management, Business Administration, and Banking & Finance. E MPLOYMENT S UMMARY

Licensed Insurance Agent / Insurance CSR Lucille Lang Insurance Agency Orlando, FL 12/2021 - Aug 30, 2022

- Achieved 4-40 License for sale of all types of insurance. Part-Time Customer Service Representative.

- Process Homeowners, Commercial, and Auto Insurance Policies.

- Bilingual Receptionist, assisting clients on the phone and via email. Temp Work with different staffing agencies Orlando, FL 01/2021- 12/2021

-Receptionist at Manufacturing Company- H & H Industries

-Accountant at Funding Company- LSQ

Underwriting & Policy Assistant / Accounting Clerk FHM Insurance Orlando, FL 11/2015 - Dec 31, 2020

· Coordinate billing payments, generate billing reports, and perform related accounting tasks.

· Provide customer service to insurers and agents via phone and email with billing and policy questions.

· Assist Underwriting Department with new business materials and create policy renewal documents. P.T.S.A / OCPS Volunteer Orange County Public Schools- 4 Orlando Schools Orlando, FL 08/2007- Present

· Delegate P.T.S.A duties, keep track of deadlines and plan school events as President, VP, Treasurer and Secretary.

· Collaborate with school staff / teachers and get information to parents through emails and social media platforms.

· Work in small groups or individual children, grades K-5, in classrooms and during field trips. Bank Teller / Client Services Wachovia Bank / SouthTrust Bank Orlando, FL 02/1999 - 10/2005

· Assisted clients with their banking needs and performed outstanding customer service.

· Worked with office equipment, answered phones, made client appointments, and sold banking products.

· Responsible for organization and ordering of office supplies for office branch.

· Awarded acknowledgement for preventing fraud and reducing bank losses. W ANDALEE R AMOS 407-***-**** 8567 Baywood Vista Dr, Orlando, FL 32810 Professional References :

1. Maria Ivonne Otero Hobbel, BB&T/Truist Bank VP Market Leader Cell 407-***-**** Work 407-***-****

4403 Begonia Court, Windermere, FL 34786

2. Allison Kirby, Regional Director, Accelerated Learning Solutions Cell 407-7242, Work 888-***-****

5850 T.G Lee Blvd, Orlando, FL 32822

3. Matt Lupino, FHM Insurance CEO

Cell 904-***-**** Office 904-***-****

4601 Touchton Road East- Suite 3150, Jacksonville, FL 32246 4. Maria Simpson- FHM Insurance Senior Underwriter Cell 407-***-**** Office 407-***-****

7550 Futures Drive-Suite 307, Orlando, FL 32819

Personal References:

1. Lori Green

Cell 407-***-****

7309 Armstrong Road, Orlando, FL 32810

2. Maria Santos Gonzalez

Cell 407-***-****

6206 Butternut Drive, Lakeland, FL 33813

3. Charlotte Nelson

Cell 407-***-**** Work 407-***-****

1451 Rose Terrace, Apopka, FL 32703

4. Emily Armstrong

Cell 407-***-****

703 Bellshire Way, Winter Garden, FL 34787

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