Customer Service Representative
Resume:
Jada Gambrah
***** ****** **, *** *******, CA ***50
Email: ****.*********@*****.***
Summary of Quali cations:
Motivated, diverse, ambitious and professional candidate seeking employment to help enhance and build more adaptive skills in the billing, and customer service areas. I have worked and gained volunteer experience in customer service, billing, security, supervising and health insurance. I have exempli ed the ability to work individually and in a team environment, building the morale of the team, and increasing customer satisfaction. My goal is to obtain employment within the healthcare/billing/supervising industry, where I’m able to best utilize my skills and collaboratively work with team members to enhance customer experience. I have demonstrated the ability to easily learn, and apply my skills in any environment, as well as work in a team environment. As Captain of a basketball team, and being a Supervisor, I have leadership, people, and coaching skills that can be applied in any organization. I am a forward thinker with a strong resourceful work ethic. I am seeking a full-time leadership position in an established medical o ce with potential for advancement. Education
06/2018- 2020 South West College
Communication & Business
09/2013-06/20/16 University High School
High school Diploma, GPA 3.0
Experience:
07/11/2022- Current VCA West Los Angeles Animal Hospital Full-Time Customer Service Representative
● Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
● Scheduling and con rming appointments
● Placing outbound calls for follow-ups and reaching out to prospective clients.
● Presenting and explaining fees, including processing payments.
● Recommending, selecting, and obtaining products and services, including prescriptions.
● Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and ea & tick control).
● Managing medical records, charts, reports and correspondence. 01/18/2022- 07/10/2022 VA Greater Los Angeles Medical Center Part-time Medical Support Assistant
● Provide Administrative support
● Work with a multidisciplinary team
● E ectively communicate with customers, veterans and family members, and work closely with multidisciplinary team members.
● Responsible for scheduling for all clinics, and clinical procedures. Canceling of no-show appointments and utilizing computer programs such as electronic waitlists.
● Panel management, tracking and following up with patients.
● Conduct process for admissions, discharges, transfers and movement of patients.
● Access to electronic Medical Records.
● Inputting patient demographics and con rming insurance coverage.
● Experience with systems such as CPRS, TMS, VISTA Scheduling, Epic, and Outlook. 09/24/2021- 07/10/2022 Allied Universal Pen Factory Part-time Patrol O cer
● Report any issues or concerns about the performance of security equipment or security o cers to senior supervision and/or management.
● Ensure that security equipment testing is properly performed.
● Provide excellent customer service.
● Responds to emergency situations such as res, chemical spills, medical emergencies, bomb threats, explosions, elevator entrapment, and answers alarms and investigates disturbances.
● Answers telephone calls and messages.Sends emails/ writes reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
03/01/2021-08/18/2021 Allied Universal Colorado Center Swing Shift Supervisor
● Provide supervision and work direction for security o cers.
● Provide counseling and discipline for indemni ed de ciencies in security o cer performance.
● Report any issues or concerns about the performance of security equipment or security o cers to senior supervision and/or management.
● Ensure that security equipment testing is properly performed.
● Supervise, observe, and evaluate the job performance of Security O cers.
● Review paperwork generated during the shift for accuracy and completeness and correct any discrepancies.
● Provide excellent customer service.
● Responds to emergency situations such as res, chemical spills, medical emergencies, bomb threats, explosions, elevator entrapment, and answers alarms and investigates disturbances.
● Answers telephone calls and messages.Sends emails/ writes reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
08/24/2019-03/01/2021 Allied Universal Santa Monica Business Park Relief Swing Shift Supervisor
● Patrols
● Guard patrols, or monitor premises to prevent safety hazards such as theft, violence,or infractions of rules.
● Circulated among visitors, tentants, and patrons to preserve order and protect property.
● Responds to emergency situations such as res, chemical spills, medical emergencies, bomb threats, explosions, elevator entrapment, and answers alarms and investigates disturbances.
● Provide excellent customer service in accordance with company established standards and expectations.
● Provide public assistance.
● Answers telephone calls and messages.
● Sends emails/ writes reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
● Understand and perform check-in/check-out procedures.
● Assume accountability for all equipment used during shifts.
● May be requested to perform other duties as assigned by Managers needs. 10/15/18- 05/25/20 Department of Veterans A airs Health Care Advanced Medical Support Assistant
● Provide Administrative support
● Work with a multidisciplinary team
● E ectively communicate with customers, veterans and family members, and work closely with multidisciplinary team members.
● Responsible for scheduling, cancelling of no-show appointments and utilizing computer programs such as electronic waitlists.
● Panel management, tracking and following up with patients.
● Conduct process for admissions, discharges, transfers and movement of patients.
● Veri ed patient eligibility/ claim status for their insurance.
● Inputting patient demographics and con rming insurance coverage.
● Experience with systems such as Vista Scheduling, TMS, CPRS, and Outlook. 09/01/17- 10/02 /18 Pier Burger
Cashier
● Stocking supplies and food items.
● Preparing and handling of food items.
● Accept incoming calls for takeout orders.
● Provide great customer service
07/01/2017- 09/12/17 Fat Burgers
Lead Cashier
● Stocking supplies and food items.
● Preparing and handling of food items.
● Answers phone and take orders
8/16/2016 6/30/2017 –Bed Bath & Beyond
Cashier
● Assisted customers in store and over the phone.
● Stocked supplies.
● Data entry for record keeping, and time keeping. 09/2013 – 01/05/16 Department of Veterans A airs Health Care (Domiciliary)
(Volunteer) Social Service Assistant
● Review medical charts for appropriate documentation.
● Provide administrative support and educated patients of their bene ts.
● Ordered and distributed toiletry supplies for patients.
● Work with multidisciplinary team
● Assist with Conducting hourly rounds which includes; bedrooms checks for contraband, rodent inspections, door inspections, and patient curfew inspections.
● Accessing,Filing and organizing employee and patient records.
● Answering phones and quickly redirected calls to the appropriate area. Retrieving messages and forwarding them to the appropriate party. 05/2014 – 08/2015 Six Flags Magic Mountain - (Summer Employee) Customer service Representative
● Operate game stations and encourage guest to participate.
● Cash handling
● Provide Customer assistance to all park guest.
● Managed daily sales transactions and funding.
● Team huddle to discuss customer satisfaction and sales. Personal Skills: Microsoft Word, Excel, Great customer service skills, problem solving skills, Ability to lead and Motivate, Epic, CPRS, TMS, VISTA Scheduling, and Outlook.
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