Project Manager Customer Service

Thomas A Heil

**** * **** ** #**** Mesa AZ *****

Cell 602-***-****/ ******@*****.***

Professional Experience

Lowes Home Improvement Mesa AZ May 2022 - Present

Kitchen Cabinet Design Specialist

Assisting customers with new kitchen designs, demonstrating products and features of

Kraft Maid, Schuler cabinet lines. Designing kitchen floor plans for customers in 2020 Design Studio. Educating customers on the difference between Quartz and Granite countertops. Helping customer with in stock cabinet product purchases.

Home Depot, Mesa AZ May 2020 - 2022

Millwork Specialist

Greet customer on site asking open ended questions about their projects and current needs.

Listening and advising them of different products that will work with what they currently have installed. Providing direction to specific areas of the store to demonstrate doors and windows as well as sealing openings and trimming out rooms. Customer service is #1 and creating relationships for the future so they come back to Home Depot for every need.

HEIL LED Lights, Mesa AZ Jan 2017- Present

Owner

Secure lighting contracts for large and small companies seeking to reduce their lighting cost

I have 20+ years in the trades, framing to roofing, drywall and paint; electrical etc.

I can work with and understands blueprints, rewire fixtures and remove and replace existing ones

I have the ability to determine and clearly identify proper materials and material quantities for new and existing repair projects as well as install and finish projects on time.

Ability to communicate effectively to clients about issues and provide valuable solutions

I Understand Fair Housing Laws

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GB Group Inc., Gilroy CA

Estimator, Project Manager

I have the ability to run several jobs at one time, keeping to timelines and schedules.

When scheduling a first meeting with customers they will have a clear understanding of the home repairs and construction timeline of their personal project.

Provided estimates through American contractor software for fire and water damaged homes. Ability to negotiated contract pricing with all trades to establish 33% gross profit margins on contracts.

Scheduling of sub trades and securing competitive pricing. Pulling permits when needed, scheduling inspections and walk through with inspectors.

I have the ability to provide upgrade options to homeowners and close out work orders in a timely manner.

Draeger Construction, San Jose CA

Estimator, Project Manager

Project managed minimum of 10 jobs at any one time. Projects ranged from small to large projects. These jobs could be small bathroom remodel, kitchen fires to large home reconstruction.

Collaborate with fire and water insurance adjusters to maintain customer claims in a timely manner. Project managed construction defect jobs on large scale condominium complexes. Asbestos and mold remediation certified. I have the ability to provide upgrade options to homeowners and close out work orders in a timely manner.

Heil Brand Roofing, Corralitos CA

Estimator, Lead Roofing Supervisor

Called on new large to medium commercial business owners, established relationships with owners and maintenance supervisors for recurring maintenance plans.

Supervised tear off and replacement of built up roof systems.

Scheduled sub trades and workers on a daily basis.

I provided training of new hire candidates in Heil Brand policies and procedures.

I also installed various roofing systems for all types of residential and commercial applications.

I was responsible for all quality assurance on projects. I have the ability to provide upgrade options and determine best roofing applications for client specific needs.

Education

United States Navy Veteran 1979-1983

2015 Arizona Real Estate, License # SA657446000

2010 Communications Certificate Rio Salado 3.9 GPA

2007 Hawaii Real Estate, License # 70954

2003 California Real Estate Sales, License # 01372167

2020 Design Software

Construction Industry Classes

Uniform Building Codes; Structural, Project Management

Asbestos, Mold Abatement Supervisors Certification

Construction Software Tools: Exacta-Mate, and American Contractor

Real estate principles: Finance, Law, Appraisal, Ethics, Fair housing

Full MS Office Suite of Software

Other Activities

Marketing Manager, Ridge Runner III, Reno Air Races, P-51D Mustang – 17 years

Red Bull Streets of San Francisco, Street Luge Competitor - 5 years

1st Degree Black Belt, Tae Kwon Do

St. Mary’s Catholic Church, Adult Counselor

Docent for the Aerospace Museum of California in Sacramento, California

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