Therese Andriulis

Lead Care & Customer Service Coordinator

Oak Lawn, Il 60453

708-***-****

adtqar@r.postjobfree.com

EXPERIENCE

A New You Plastic Surgery Center

July, 2006 - PRESENT

I oversee the communications to the doctors, medical sta and patients ensuring the daily surgery schedule is updated and e ective. Preparation of patient charting that is complete and accurate prior to their service. I am an experienced team member often the first contact for prospective patients via phone and email inquiries. I am involved with insurance, medical coding, marketing and patient retention programs. EDUCATION

High school graduate. Proficient in Microsoft Word, Excel and Outlook. Advanced training in Epic, EMR, Nextech, Symplast and paperless charting.

PROJECTS

Assisted with training programs for new hires.

Part of the implementation team for medical software upgrades. Member of the email marketing team.

Customized medical forms and EMR templates to align with our practice needs.

Developed reports to determine trends for services and retail products. Assist the Practice Manager reviewing time management, computer applications and inventory control for increased productivity. OBJECTIVE

To join the “work from home” workforce to allow more flexibility in a remote work setting. I am seeking a position with an emphasis on customer service and satisfaction. I enjoy phone intervention with customers and assisting them with the products and services of the company I represent. I am a quick learner and excited to explore other customer service driven industries. Also, I will not miss the cold and snowy Illinois daily driving commute.

SKILLS

Active Listener

Detail Oriented

Complaint Resolution

Dedicated to excellent

customer experience

Strong communication skills

Strong computer data entry

skills