Data Entry Office Assistant

Address: PO Box *** Morley Mo ***** Email:*********@*****.***

Julie Kersey

Job Experience

April 2017 – August 2018 Cable One Sikeston, MO

Technical Service Associate

Attend conferences, review technical publications, and maintain relationships with associations and groups to keep abreast of changes in technology

Monitor critical network problems, perform first level troubleshooting to diagnose the issue and escalate to appropriate internal and/or external groups

Communicate effectively with users, management and IT teams

Receive internal user problem via phone or e-mail, tracks problem in ticket tracking package, resolves or escalates problem to the Director of Network Operations

Resolve escalated ICOMS billing and provisioning issues.

October 2001- August 2016

Missouri Delta CBS/LHC Group/ Continue Care Homemaker Services

Sikeston, MO

Office Assistant

Scheduling, Billing, Admitting patients

ICD Proficient, Also worked with State Medicaid VA, private pay and Long Term Insurance

Discharge patients, answer important phone calls, deliver messages to supervisors

Breakdown patients charts and file each one

Data Entry

Daily inventory of office supplies

Education

May 1987

Sikeston High School

Sikeston, Mo.

High School Equivalency

Licenses/Certifications

NCTI – Basic Broadband Troubleshooting 11/09/2017

Leadership Development 07/2018

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