KERSTIN COLLINS

**** *. **** **. ****, ID *****

208-***-****

adtq8f@r.postjobfree.com

Summary

Team-oriented professional with strong problem-solving skills. Decades of experience working in customer-centric fields such as sales and customer service. Responsible and dedicated manager that maintains consistent growth.

Qualifications

Resourceful Problem-Solver

Customer Satisfaction Oriented

Strong Sales Background

Strong Supervisory Experience

Punctual and Efficient

Customer Service Expert

Energetic Work Attitude

Friendly Team Player

Team Management

Proficient in Salesforce

Employment

April 2020-April 2022

Verified First, LLC

Boise, ID

Mid-Market/Executive Sales

Making outbound calls to set appointments and run background screening integration demonstrations for our mid-market/executive sales clients

Securing new clients and getting them prepared to implement their new service

Customer Relations

Sales of background screening services

January 2020-April 2020

Verified First, LLC

Boise, ID

Assistant Sales Manager

Leading a team of 15 people

Making outbound calls to set appointments and run background screening integration demonstrations for our partners clients

Securing new client and getting them prepared to implement their new service

Customer Relations

Sales of background screening services

October 2018-Present

Verified First, LLC

Boise, ID

Partnership Specialist

Making outbound calls to set appointments and run background screening integration demonstrations for our partners clients

Securing new client and getting them prepared to implement their new service

Customer Relations

Sales of background screening services

April 2018-October 2018

Verified First, LLC

Boise, ID

Verified First Inside Sales

Making outbound calls to set appointments and run background screening demonstrations

Securing new clients and getting them prepared to implement their new service

Customer Relations

Sales of background screening services

Jan 2017-January 2018

ProService Boise, LLC

Boise, ID

Balsam Hill Core Customer Loyalty Specialist

Taking in-bound calls in a customer service environment during the off season

Training and implementation of the new scorecard

Customer charge-backs

Review sales calls for QA purposes

Team management experience

Assisted in creation and modification of operation manuals

Always willing to take on new areas of opportunity

October 2016-Jan 2018

ProService Boise, LLC

Boise, ID

Seasonal Supervisor

During Holiday Seasons of October 2016-January 2017 and October 2017 – January 2018

Led a team of 15-20 agents at any given time, with weekly coaching

Making out-bound calls to retain customers

Provided results-driven customer service

Leader amongst peers and go-to person for special projects

Feb 2013-July 2016

DaVinci Enterprises, Inc.

Boise, ID

Office Manager

Light accounting including using QuickBooks and Microsoft Office products

Financial reporting according to GAAP

Accounts Payable and Receivable

Logistics/Shipping and Receiving

Managing orders as they were processed including documentation, on-time delivery and certification

Customer Relations and Sales

HR related duties including interviews and hiring process

Jan 2006-Feb 2013

Advanced Electrochemical Technology, Inc.

Nampa, ID

Office Manager

Light accounting including using Sage PeachTree and Microsoft Office products

Budget Preparation and Analysis

Financial reporting according to GAAP

Accounts Payable and Receivable

Logistics/Shipping and Receiving

Managing orders as they were processed including documentation, on-time delivery and certification

Customer Relations and Sales

HR related duties including interviews and the hiring process

Education

Aug 1984-May 1987

High School Diploma

Pahoa High School

Pahoa, HI

References available upon request

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