Time Delivery Customer Service
Resume:
KERSTIN COLLINS
**** *. **** **. ****, ID *****
**************@*****.***
Summary
Team-oriented professional with strong problem-solving skills. Decades of experience working in customer-centric fields such as sales and customer service. Responsible and dedicated manager that maintains consistent growth.
Qualifications
Resourceful Problem-Solver
Customer Satisfaction Oriented
Strong Sales Background
Strong Supervisory Experience
Punctual and Efficient
Customer Service Expert
Energetic Work Attitude
Friendly Team Player
Team Management
Proficient in Salesforce
Employment
April 2020-April 2022
Verified First, LLC
Boise, ID
Mid-Market/Executive Sales
Making outbound calls to set appointments and run background screening integration demonstrations for our mid-market/executive sales clients
Securing new clients and getting them prepared to implement their new service
Customer Relations
Sales of background screening services
January 2020-April 2020
Verified First, LLC
Boise, ID
Assistant Sales Manager
Leading a team of 15 people
Making outbound calls to set appointments and run background screening integration demonstrations for our partners clients
Securing new client and getting them prepared to implement their new service
Customer Relations
Sales of background screening services
October 2018-Present
Verified First, LLC
Boise, ID
Partnership Specialist
Making outbound calls to set appointments and run background screening integration demonstrations for our partners clients
Securing new client and getting them prepared to implement their new service
Customer Relations
Sales of background screening services
April 2018-October 2018
Verified First, LLC
Boise, ID
Verified First Inside Sales
Making outbound calls to set appointments and run background screening demonstrations
Securing new clients and getting them prepared to implement their new service
Customer Relations
Sales of background screening services
Jan 2017-January 2018
ProService Boise, LLC
Boise, ID
Balsam Hill Core Customer Loyalty Specialist
Taking in-bound calls in a customer service environment during the off season
Training and implementation of the new scorecard
Customer charge-backs
Review sales calls for QA purposes
Team management experience
Assisted in creation and modification of operation manuals
Always willing to take on new areas of opportunity
October 2016-Jan 2018
ProService Boise, LLC
Boise, ID
Seasonal Supervisor
During Holiday Seasons of October 2016-January 2017 and October 2017 – January 2018
Led a team of 15-20 agents at any given time, with weekly coaching
Making out-bound calls to retain customers
Provided results-driven customer service
Leader amongst peers and go-to person for special projects
Feb 2013-July 2016
DaVinci Enterprises, Inc.
Boise, ID
Office Manager
Light accounting including using QuickBooks and Microsoft Office products
Financial reporting according to GAAP
Accounts Payable and Receivable
Logistics/Shipping and Receiving
Managing orders as they were processed including documentation, on-time delivery and certification
Customer Relations and Sales
HR related duties including interviews and hiring process
Jan 2006-Feb 2013
Advanced Electrochemical Technology, Inc.
Nampa, ID
Office Manager
Light accounting including using Sage PeachTree and Microsoft Office products
Budget Preparation and Analysis
Financial reporting according to GAAP
Accounts Payable and Receivable
Logistics/Shipping and Receiving
Managing orders as they were processed including documentation, on-time delivery and certification
Customer Relations and Sales
HR related duties including interviews and the hiring process
Education
Aug 1984-May 1987
High School Diploma
Pahoa High School
Pahoa, HI
References available upon request
Contact this candidate