Data Entry, Customer Service, Management

MARGARET HOYOS

**** ******* ****** **** *********, FL 33948 · 909-***-****

********@*****.***

Detail-oriented, self-motivated professional with 20+ years’ experience handling overall office operations, including customer service, price quoting, data entry, processing job orders and logistics. Very responsible and able to work well under pressure. EXPERIENCE

OCT 2021 – APRIL 2022

DATA ENTRY, YARY PHOTOGRAPHY

• Entered customer/business information into data base

• Upload images to various software

• Called customers reminding them that their photos are ready for purchased APRIL 2020 – PRESENT

ACCOUNT MANAGER, BULL RESOURCE CORP

• Sales

• Government contracting

JAN 2017 – MARCH 2020

CUSTOMER SERVICE / TERMINAL MANAGER, R VAN DYKE TRANSPORT

• Managed staff of 20, including scheduling and overseeing day-to-day operations

• Track delivery status and truck route to ensure product is delivered efficiently, ensuring on-time deliveries

• Hire, onboard and train new employees, including safety, customer service standards and operations

• Collaborated with Owners to pinpoint opportunities to streamlined processes

• Evaluate operations to increase revenue through better scheduling practices AUG 2013 – JULY 2016

OFFICE MANAGER, SALES, ACUMEN ENVIRONMENTAL

• New business, applied for all licenses and permits

• Human Resource

• Accounting

• Sales

• Customer Service, prepare all shipping documents, billing, profiling OCT 2011 – AUG 2013

OFFICE MANAGER, SALES, K-VAC ENVIRONMENTAL SERVICES, INC

• Customer Service

• Sales, job walks, quotes, profiling, prepare shipping documents

• Lab packing (classifying waste)

2

• Compliance

• Contracting

• Billing

FEB 2010 – JULY 2011

LOCATION MANAGER, PSC ENVIRONMENTAL SERVICES

• Managed staff of 50+, including scheduling and overseeing day-to-day operations

• Responsible for budgeting and forecasting, expense reporting and risk management

• Monthly inventory

• Quarterly performance reviews to identify issues and increase customer satisfaction AUG 2008 – FEB 2010

MANAGER, GEM

• Managed staff of 30+, including scheduling and overseeing day-to-day operations

• Dispatch

• Customer Service

• Quotes,

• Lab packing (classifying waste)

• Billing

DEC 2001 – AUG 2008

CONTRACT SPECIAL / MANAGER, ISLAND ENIRONMENTAL SERVICES, INC

• Accounts payable / receivable

• Managed various contracts; National Guard, Edwards Air Force Base, Walmart, Costco

• Prepare all shipping documents

• Data Entry - Tracking waste from cradle to grave

• Logistics – National Guard throughout California, Walmart (6) Western States

• Customer Service

• Quotes

• Lab packing (classifying waste)

• Billing

EDUCATION

SEPTEMBER 1977 - JUNE 1981

HS GRADUATE, BALDWIN PARK HIGH SCHOOL

SEPTEMBER 1981 – JUNE 1983

GENERAL EDUCATION, RIO HONDO COLLEGE

3

SKILLS

• Customer Service & Sales

• Operations & Logistics

• Profiling

• Waste Compliance

• Data Entry

• Team Player

• Budgeting

• Problem Solving

REFERENCES

Tony Carrasco 909-***-****

Debbie Martinez 562-***-****

Susie Hurd 714-***-****

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