Nurse Practitioner Customer Service

Leslie Lake FNP-BC

Berlin, Maryland

912-***-****, *********@*****.***

I have over 35 years of healthcare and customer service experience that has enabled me to reach business and personal goals through my career. My strengths are multitasking and using critical thinking in fast-paced, high energy and ever-changing environments for hospital admissions from various hospital systems throughout the country, abroad and homes, marketing, providing education and excellent customer service to meet hospital, business expectation and personal goals.

Career experiences

Reston Hospital Center, Reston Virginia March 2018-present

PRN Acute Care Case Manager/ Utilization Review

Coordination of care and discharge planning for trauma, critical care, medical oncology, PCU and NICU. Utilization review using InteQual.

Brooks Rehabilitation, Jacksonville Florida June 2014- August 2017

Geographic Nurse Liaison July 2018- May 2022

Geographical Nurse Liaison for Georgia & Mid Atlantic. Brooks Rehabilitation is a system a 160-bed acute Rehabilitation and a 60-bed acute rehabilitation hospital, 2 one-hundred two subacute skilled nursing specializing in Brain, Spinal Cord, and Stroke Rehabilitation. Responsible business developmet & branding Brooks Health System on the East coast, building relationships with healthcare providers across the U.S and workman compensation specialist. I have a thorough understanding of Medicare guidelines, ICD10 diagnosis and Insurance qualifications for admission to acute rehabilitation. 100% of my position required travel and on-site patient evaluations throughout the East coast.

Encompass Acute Rehabilitation, Aldie Virginia 2017-2018

Responsible for business developement and patient admissions with bedside evaluations of patients requiring acute rehab in Washington D.C-Baltimore MD 95 corridor.

St Simons by the Sea, St Simons Island Georgia June 2006-2011

Held positions as Psychiatric, Dual diagnosis & adolescence psych RN, hospital admissions, and Utilization Review

Travel nurse January 2006- 2009

Intensive Care Unit & Progressive Care Unit

Southeast Georgia Health System, Brunswick Georgia September 2005-October 2013

Cardiac Cath lab, Emergency room for 4 years and Weekend Case Manager

Union Memorial MedStar, Baltimore Maryland January 2002-August 2005

Registered Nurse on the Cardiac Evaluation Unit

Harryman House, Reisterstown MD July 1994- August 2004

Bartender, Server, Hostess at a high-volume restaurant in Reisterstown Maryland.

Education:

Catonsville Community College, Associates of Nursing 12/2001

American Intercontinental University, Bachelor of Healthcare Management 3/2007

Chamberlain University, Bachelor of Nursing 1/2020

Master of Nursing FNP 7/2021

Licensure compact state Registered nurse and family nurse practitioner Maryland R15590, RN Virginia 000*******, RN Georgia RN 178232, FNP and RN Florida

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