Customer Service Data Entry

JENNIFER L. WALLER

Email Address: Current Address:

*******@*****.***

Cell 909-***-**** Pantego, TX 76013

EXPERIENCE:

May 2019– Sept 2022 Appliance Warehouse/CSCServiceworks Irving, TX

Customer service Supervisor

•Developed good people skills and management of valuable time

•Responsible for 12 or more associate’s operation

•Inbound Escalated calls

•Developed processes (SOP) with Route Regional offices and AW

•In and outbound customer service calls

•Performance plans, Coaching, and Correctives

•Communicated daily tasks to associates to ensure productivity is met

•Create report for KPI performance

•Build Team Moral

•Training new hires

•Conducted interviews

•Quality Monitor agents calls

April 2018- May 2019 Appliance Warehouse/CSCServiceworks Irving, TX

Sales Admin Manager

•Developed good people skills and management of valuable time

•Responsible for 17 or more associate’s operation

•Performance plans, Coaching, and Correctives

•Build Team Moral

•Prepare/Audit/Contracts/Agreements

•Data Processing, and Reporting

•Process Purchase orders

Mar 16,2010 – April 2018 Appliance Warehouse/CSCServiceworks Irving, TX

Customer service Supervisor

•Developed good people skills and management of valuable time

•Responsible for 10 or more associate’s operation

•Inbound Escalated calls

•Developed processes (SOP)

•In and outbound customer service calls

•Moral Club for the center

•Escalations report with all Regional offices

• Performance plans, Coaching, and Correctives

•Communicated daily tasks to associates to ensure productivity is met

•Create a report for KPI numbers

•Build Team Moral

•On the Safety Committee

•Training new hires

•Conducted interviews

•

•Apr 1989 - Mar 2009 Circuit City Stores (In-Home Service) Corporate office in Walnut, CA

• Customer Service Manager, Fleet manager, and Telecommunications Manager

•Developed good people skills and management of valuable time

•Responsible for 10 or more associate’s operation

•Trained new associates on all aspects in service field

•Dispatching and routing

•In and outbound customer service calls

•Dispatching and routing Communicated daily tasks to associates to ensure productivity is met

•Filled in for other departments when needed, Dispatching, parts department, and shipping

•Telecommunications ordering phones and maintenance

•Maintained a productivity level throughout the building

•Fleet management

•Operational skills for all departments

•Data Entry/Billing specialist

COMPUTER SKILLS: Microsoft Word, Excel, Cheetah (mapping), Outlook, some Salesforce

LANGUAGE SKILLS: English

EDUCATION: High School

PERSONAL: Enjoyments are Quad riding, Sea Doo's, Camping and family functions.

OTHER SKILLS: 10-key, Self-starter and able to work with little to no supervision and

adapts to any situation.

Contact this candidate