Medical Assistant, Customer Service, Recruiting

Kamilah A.Smith

** ****** **** *******, *********, GA 30016 H: 770-***-**** *************@***.***

Summary

Customer Relations with management experience, recruiting experience and training experience with exceptional people skills. Versed in assisting customers and fellow employees in fast paced environment, as well as educate customers and or employees about products and services. Desire a challenging role as a Customer service professional to help assist customers with their needs and educate the customers on products and services the company has to offer that may be beneficial to the customers business needs. I can interview and screen candidates as new hire with my recruiting knowledge.

Skills

Microsoft Office File/records maintenance

Quick learner Reports generation and analysis

Training and development Computer proficient

Experience

Customer Relations Manager, Learning Specialist, Recruiter 11/2015

Sitel Remote Covington, GA

Provided onsite training.

Monitored multiple databases to keep track of all scheduled W@H agents.

Planned and executed training for newly hired agents.

Guided new agents on assisting customers.

Answered calls to assist customers with their accounts.

Provided feedback to company on complaints by customers.

Assisted customers with financial transactions. Interview candidates daily virtually or via the telephone meeting expectations for the class/campaign in which I am hiring for. Experience in hiring in Canada.

Certified Medical Assistant 07/2010 to 05/2015

Atlanta Women's Obstetrics & Gynecology Atlanta, GA

Customer service

Patient care

Assisted Physician with exams, Minor Procedures, Prescriptions

Nurse Triage- Advising patients or results, answering medical questions (under direction of physicians).

Answers phones

Account management for patients.

Ordering supplies for facility.

Maintain professionalism is busy environment as well as time management.

Team Player

Certified Medical Assistant 12/2005 to 07/2010

Greystone OB/GYN Conyers, GA

Customer service

Patient care

Assisted Physician with exams, Minor Procedures, Prescriptions

Nurse Triage- Advising patients or results, answering medical questions (under direction of physicians). Answers

phones

Account management for patients.

Ordering supplies for facility.

Maintain professionalism is busy environment as well as time management.

Team Player

Completed professional development in Medical Assisting, Billing and Coding, Pharmaceutical Technician,

Education and Training

Technical Certificate: Medical Assistant

Ross Medical Education Center

Phlebotomy.

Honor Roll 2000

Completed coursework in Vitals, Injections/Phlebotomy and Human Anatomy

High School Diploma: College Prep

Newton High School

General high school college prep studies

Current Studies- Human Resource Business management Covington, GA, United States

Devry University

Current studies 2020- present

2000

Decatur, GA, United States

1999

Covington, GA, United States

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