Data Entry Customer Service
Resume:
COLLEEN A. BUTTS
**** ******* ******, ************, **, 19131
INFO
**** ******* ******, ************, **, 19131
******************@*****.***
SKILLS
Communication Skills
Microsoft PowerPoint
Adaptability
Leadership
Customer Service
Microsoft Excel
Microsoft Office
Project Management
Business Development
Contract Negotiation
Property Management
Marketing and Sales
Data Entry
Data Analysis
EMPLOYMENT BACKGROUND
Property Manager at Genesis Real Estate, Philadelphia, PA
January 2014 — Present
●Knowledgeable on the Fair Housing laws
●Design, implement and manage marketing campaigns to fill vacancies of properties
●Negotiate and create leases
●Supervision of maintenance team
●Maintain financial and physical performance of rental portfolio
●Collect rent and other property fees from tenants and individual owners
●Paying property expenses, including taxes, insurance premiums, and maintenance costs
●Reporting the property’s financial status and expiring leases to property owners
●Meeting potential tenants, showing the property and assessing their applications in accordance with anti-discrimination laws
●Inspecting properties and arranging for repairs and new materials as required
●Arranging contracts for maintenance, trash removal, landscaping and security
●Investigating and resolving property complaints and rental violations
Senior Sales Account Representative at Custom Sportswear, Sewell, NJ
June 2009 — December 2012
●Actively contacted 50-60 schools daily to gain appropriate contact information
●Proposed sportswear contracts to principals, PTO presidents, and parents
●Developed and maintained a database of all contacts which included 8 states with over 3500 target schools
●Scheduled follow up calls to gain business and customer retention
●Responded to all customer inquiries in a timely fashion
●Completed all documentation and administrative records, precisely
Senior Loan Consultant/Trainer at Cendant Mortgage, Mount Laurel, NJ
October 2004 — June 2009
●Manage the performance of sales representative's achievement of profit and growth objectives through company standards, sales plans and budgets
●Maintain and grow the sales team through effective recruitment, procedural training, and daily management
●Responsible for counseling borrowers in making decisions dealing with first time home buyers and refinance transactions
●Managing leads in order to effectively educate borrowers on mortgages
●Handling corporate clients of Fortune 500 companies to ensure smooth relocation
Business Account Manager/Sales at Verizon Communications, Philadelphia, PA
February 1996 — October 2004
●Responsible for new account acquisition. Independently, prospecting for appointments, determining prospects needs, giving data and voice presentations, negotiating terms, overcoming objections and closing sales
●Developed and implemented new sales and marketing strategies
●Proactively contacting top 8% of small business customers quarterly to offer upgraded voice and data options
●Responsible for attaining assigned quota goals
●Processing residential customer requests for a range of products and services, while suggesting new and/or additional services to meet customer needs
EDUCATION
BA., Criminal Justice, University of Pittsburgh, Pittsburgh, PA
September 1992 — April 1996
REFERENCES
References available upon request
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