Business Analyst System Administrator
Resume:
TOLULOPE
OGUNTUGA
adtq4h@r.postjobfree.com
Queens NY
CERTIFICATIONS
• ServiceNow Certified
System Administrator
• ITIL V3, V4 Foundation
• Certified E-Business
Professional
EDUCATION
Leads City University
Oyo State, Nigeria. 2014
Bachelor of Science:
Computer Sci/Economics
TECHNICAL EXPERTISE
• Agile 2.0
• JIRA
PROFESSIONAL SUMMARY
ServiceNow Business Analyst with over 6 years experience. Demonstrated history of working in the IT industry with deep experience in obtaining, analyzing and translating functional requirement into technical and business requirement. Successful at responding to different business needs and priorities in systematic and effective ways in all the phases of SDLC in agile methodology. Extensive experience in ITSM which includes catalog management, requirement gathering, change management, knowledge management, incident
management and quality assurance.
WORK HISTORY
AT&T - ServiceNow Business Analyst
New York • 06/2020 - Current
• Gather requirements from process owner or Business stakeholders and translate them into simple and
understandable user story for the technical team to develop.
• Worked closely with stakeholders to understand their Business Processes, including current state and the desired “to-be” state and documentation of requirements and conceptual design from which application and
solutions are developed.
• Supported creation of user stories and ensuring that they meet the criteria required to deliver a successful product.
• Participate in all agile ceremonies which includes daily standup, backlog grooming, sprint planning and
restrospective.
• Collaborate with developers/QA to test and verify that solutions will meet the business requirements
• Work with the ITSM Service Catalog Management Team to review Unapproved Request in the queue.
• Collaborated with clients and project team to design appropriate process solutions.
• Design the ServiceNow Instance interface to suit clients and organizational needs.
SKILLS
• Proficient in Office
Administration Skill with a
vast Knowledge of Windows
and MS Office suite
• Requirement Gathering
• Stakeholder Management
• Problem Solving and solution
oriented
• Excellent knowledge and
usage of reporting.
• Strong Ability to adapt and
learn new Technologies and
Tool rapidly.
• Team-oriented with strong
Communication and
Interpersonal Skills.
• Create User Acceptance Testing (UAT) Test Cases and facilitate UAT sessions in ServiceNow.
• Work based on Agile digital execution and communicate across multiple cross teams to ensure successful
project delivery.
Young Adult Institute – ServiceNow Business Analyst Brooklyn, NY • 01/2018 - 05/2020
• Analyzed business processes and documented functional requirement to increase operational maturity among various ITSM processes such as Incidents, Service Catalog and Request Fulfillment within ServiceNow platform.
• Worked closely with stakeholders to understand their Business Processes, including current state and the desired “to-be” state and documentation of requirements and conceptual design from which application and
solutions are developed.
• Used ServiceNow agile 2.0 to create user stories for current and upcoming sprint.
• Developed used cases, process diagrams and requirement documentation using stories and scrum tasks in
ServiceNow.
• Followed up on outstanding client needs and provided timely status reports to project manager.
• Communicated technical problems and solutions to both technical and non-technical audiences.
• Performed accurate internal operational tasks such as time tracking, expense reporting and knowledge sharing.
• Collaborate with business and process stakeholders as well as development team within the Agile environment to design appropriate process solutions in ServiceNow.
• Evaluate requirement changes and provide feedback to ensure alignment to original design objectives for ITSM processes in ServiceNow.
Frito-Lay - Associate Business Analyst
Burlington, NJ• 03/2016 - 12/2017
• After getting approval from Business, create business requirement specification (BRS) and technical design document (TDD) to get the requirements
implementation phase running.
• Documented requirements using Business requirements template.
• Experienced working in a scrum agile development environment supporting a software product.
• Participated in Scrum Agile meetings, Daily Stand ups, Sprint Planning, Story grooming and Retrospective.
• Prepare user story to create compelling dashboards to deliver actionable insights.
• Provided Functional Specification to the development team.
• Work closely with the development team by analyzing and prioritizing stories.
.
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