Desare D. Jones

*** ******* *** ********, **, ***05 • 409-***-**** • adtq45@r.postjobfree.com

Professional Summary

Experienced Customer Services Professional with 3+ years’ experience in Administrative Assistants, assisting customers in solving complex issues with excellent organizational and analytical skills. Constantly received upwards to 90% of positive customer feedback and helped reduce first response time by 20% within the first quarter of employment in previous positions. Skills

• Customer Service Oriented Organizational, Time & Workflow

• Interpersonal Awareness Self-Starter

• Persuasive Communication Excellent Communications Abilities

• Strategic Sales

• Typing 45 WPM

• MS Word

•MS Access

• MS PowerPoint

• MS Outlook

• MS Excel

• Call Center

• Customer Care

• Customer Service

• Customer Support

• Data Entry

• Direct Support

• Microsoft Proficiency Customer Retention

Work History

BAGGER/CASHIER – September 2013 - December 2013

KORGER

• Bagging groceries

•. Stockman

• Cashier

• Other duties as directed

Premier Support Specialist - April 2018 to September 2020 Asurion - Houston, TX

•Maintain

exceptional customer service

while providing technology

solutions for customers

•Assisted customers

with product knowledge with

hardware, software OS, apps,

and compatibility

•Responsible for

troubleshooting applications

•Assisted customers

remotely with multiple

devices across Windows,

Android, Blackberry OS,

Apple iOS

Samsung Consultant – September 2015 to April

2018 Lead Consultant - Houston, TX

• Prepare daily sales plans and goals for the company.

• Maintained consistent sales with a focus on customer service

• Assisted in troubleshooting customer's devices.

• Arranged special orders for customers

• Managed a total of 22 employees across district. EDUCATION

High School Diploma -2014

Central High School- Beaumont, Texas

Additional Information

Dear Hiring Manager,

I am writing you in response to the position which shows to be available at this time. I offer skills and expertise in strategic sales marketing, analytical problem solving, as well as productivity and efficiency solutions which I know are key in. achieving success in this role. My ability to work as a servant leader with exceptional communication abilities has contributed to my success and accomplishments in the customer services, sales-oriented environment. I am no stranger to hard work and possess the drive that is required to meet and exceed both company and customer expectations while maintaining and enhancing business growth. The accompanying resume should serve to give you an idea, not only of my past achievements but, of my potential for making a significant contribution to your company. Thank you for your time and consideration.

Sincerely,

Desare Jones

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