Customer Service Data Entry

Kaily Barbre

623-***-**** · Blair, NE · ***********@*****.***

Business Office Associate

RELATIONSHIP BUILDING PRESENTATIONS COMMUNICATION

Extremely motivated and organized self-starter with a bachelor’s in Multidisciplinary Studies with a heavy concentration in English from The University of Omaha Nebraska. Versatile in childcare, customer service, and secondary education. Organized and skilled in Microsoft, Google, and classroom programs with the ability to effectively communicate through several platforms.

PROFESSIONAL HIGHLIGHTS.

Recognized for phenomenal customer service leadership during various YMCA events held throughout several months.

Exceptional customer service recognition throughout the Spring quarter of 2022 with CarMax

CORE COMPETENCIES

Team Leader Computer Proficiency Communication Skills Problem Solving Creative Writing Data Compiling Client Services Social Responsibility Presentations Classroom Management Building Rapport

EXPERIENCE

Little Blossoms Childcare October 2016 - March 2018

Childcare Giver, Blair, NE

A family-owned daycare center at the heart of Blair Nebraska.

Coordinated with lead teachers on activities and educational play centers available for the day.

Provide a safe and welcoming environment for children each.

Ensure a high standard of care through furthered education, staff meetings, and one on one parental discussions to ensure each child’s needs are met.

Crane Coffee

Barista, Omaha, NE May 2018 - December 2019

Omaha’s first family-owned coffee shop was run for 29 years before Crane closed their doors to the community for good.

Curate and memorize signature drinks while checking content quality.

Interface with customers to assess buying needs and provide recommendations based on the expertise of new and current products and customers’ tastes.

Accurately input customer’s orders into POS system and communicate orders to fellow baristas collect and process payments and proved friendly service to drive customer service and retention.

YMCA

Receptionist, Blair NE June 2020 - March 2022

A non-profit recreational center committed to creating a safe family environment for the community.

Maintained detailed knowledge of customer service initiatives to uphold ambitious stands of service quality for patrons Interface with customers to assess purchasing needs and provide recommendations based on the expertise of new and current products and customers’ tastes.

Assist patrons with signing up for YMCA programs while maintaining a positive and friendly demeanor.

Coordinating with other departments for upcoming programs being offered through the YMCA and assisting in designing the programs used to sign patrons up for the programs.

CarMax Auto Superstore INC

Business Office Associate, Elkhorn, NE March 2022 - August 2022

A used car lot committed to creating a positive car buying experience for every client.

Determine current and previous customers' business transactions with the correct tax bracket and stay within the state tax code. Assist patrons with signing up for YMCA programs while maintaining a positive and friendly demeanor.

Responsible for titling and transferring vehicles to various CarMax’s across the country

Work with various computer programs and maintain excellent customer service.

Reconcile and report discrepancies to prepare for annual and daily audits. Excel

Berkshire Hathaway Home state Companies

Claims Adjuster, Omaha NE August 2022 - Current

A workman’s comp company dedicated to customer satisfaction and timely assessment.

Assess injuries and compensability based on communications with the claimant, employer, and medical provider.

Manage existing claims and incoming claims in a timely and professional manner.

Work with various adjuster programs while maintaining the standard of state laws.

Maintain peer communications across offices.

CONTRACT WORK

Classroom Aide January 2020 - May 2020

Pre-K Classroom Aide, Omaha, NE

A classroom Aide for Omaha Public Schools during the 2021 school year pre COVID-19

Supported teachers with daily classroom activities

Monitored students in class, hallways, and gymnasium to supervise, and enforce rules and support lead teacher

Distribute classroom materials and supplies such as pencils and art

Lifeguard May 2021 - August 2021

City Pool Lifeguard, Blair, NE

A city lifeguard dedicated to watching over the community pool.

Trained in CPR, AED, Child and Adult water rescue, and First Aid certified.

Implement safe and secure procedures for the community’s safety.

Warn recreational participants of inclement weather, unsafe areas, and non-permitted conduct.

Substitute Teacher June 2020 – March 2022

Omaha Montessori Education Center, Omaha, NE

Family-owned Montessori Education Center focused on meeting the creative needs of each diverse student.

Used Montessori philosophy, curriculum, and techniques to develop students’ full potential and treated each child with dignity and respect.

Prepared environment where furnishings and materials corresponded to class needs and paid careful attention to maintaining a clean, orderly, and attractive Montessori learning area.

Facilitated positive relationships between students and with other teachers and staff.

EDUCATION

Missouri Valley High School, Missouri Valley, Iowa Graduated – 2017

University of Omaha Nebraska Omaha, Nebraska Graduated – 2022

Degree: Multidisciplinary Studies with a concentration in English

PROFESSIONAL AND VOLUNTEER INVOLVEMENT

Fill a Need Ministry, fill a bag summer event 2017

DMI ministry clean ranch clean up benefit dinner, acquired sponsorship, and buy a table dinner 2018.

House of Refuge sponsorship led calling to acquire sponsorship resigning over $10,000 to financially benefit women and children in need 2016.

TECHNICAL SKILLS

Microsoft Office programs (Word, Excel, PowerPoint, Outlook).

Google apps and programs.

Project Management.

Research.

Savvy video conferencing knowledge in Skype, Zoom, Discord.

CMS, Automation, PeopleSoft

Teams

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