Sales Manager Customer Service

**** ********* *****• Plainfield IL ***** 708-***-**** ************************@*****.***

MICHAEL GORS

Highly knowledgeable, Award-winning Automotive General Manager with extensive experience in all areas of dealer operations. Track record of success in leading medium and large volume stores and increasing new and used car sales by continuously searching for ways to improve customer satisfaction.

STRENGTHS & SKILLS

Business Development

Budgeting & sales forecasting

Leadership team building

Planning, Hiring, and training

Profit & loss and ROI analysis

Inventory management

Knowledge of CDK, Reynolds, DealerTrack DMS system, Microsoft Excel/Word/Power Point

EXPERIENCE

Car Capital Technologies, Inc. March 2021-Present

Midwest Regional Manager

• Partner to independent dealer to help maximize profits.

• Setting monthly advertising budgets.

Established processes and procedures to maximize growth for central region.

Hired, trained and coached twenty five agents and two account managers covering seven states.

Webb Chevy, Plainfield, IL February 2020- March 2021

General/Sales Manager

Increased dealership net profit year over year by 210% by implementing processes and procedures.

Set records month over month in sales volume and gross profit.

Built culture with all employees to establish excellent customer service.

AutoCanada- Hyundai, Palatine, IL August 2018- February 2020

Executive Manager

• Daily/ monthly/ quarterly reports to present the growth of the dealership to the shareholders of Auto Canada

• Oversee all financial obligations including signing checks.

• Setting monthly advertising budgets.

Thomas Auto Group, Joliet, IL/ Highland, IN March 2011-August 2018

General Manager

• Supervised activities for multiple departments to ensure goals were met for both short- and long- range revenue, profitability and above average CSI while acquiring fair approval loans.

• Significantly improved community engagement and store traffic.

• Provided Leadership and direction for a team of 125 dealership personnel.

• Achieved rapid 25% growth in new and used car sales and earned monthly ranking.

• Achievement award for dealer rater of the year four consecutive years at Thomas Nissan.

• Won President award for Thomas Nissan Sales Department.

Homewood Chevrolet- Homewood, IL January 2007- March 2011

General Sales Manager

• Increased sales daily as well as set monthly goals.

• Working hand in hand with customers making sure they were 100% satisfied.

• increased sales by 13%.

EDUCATION

LEWIS UNIVERSITY: BACHELOR’S DEGREE.

AVIATION MAINTENANCE MANAGEMENT WITH BUSINESS MINOR.

MARIST HIGHSCHOOL CHICAGO IL

References Upon Request

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