Customer Service Engineer

Serviced electromechanical equipment such as ATMs and self-

checkout systems within an assigned territory.

Oversaw hardware maintenance, installation, network management, multi-vendor maintenance, and software support. Maintained products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, and item processing sorters.

Built great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). Performed maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). Captured customer information so that we can complete any invoicing, as well as stay in contact to ensure we’re providing the best possible service.

Racking and decommissioning of Sun and HP Servers. Performs Health check and Walkthrough of data center. Performs break/fix on Wintel servers.

Troubleshooting and repair of HP and IBM servers.

Shipping of server equipment and supplies.

Performed firmware upgrades.

Data Center Inventory.

Multiple Database updates and Activity Reporting.

Connect and troubleshoot SAN and Ethernet cable connections. Customer Engineer

NCR 2010-2019

Server Provisioning Technician

Decision One 2007 - 2009

New Horizons Computer Learning Center

Network Adminstraion 2004-2006

Iselin, NJ

Devry Institute

Computer Information Systems 1998-2000

Long Island City, NY

Barringer High School

Diploma 1989

WORK EXPERIENCE

EDUCATION

67 Kuna Terrace

Irvington, NJ 07111

862-***-****

************@***.***

DAVID HOBDAY

IT PROFESSIONAL

I am a highly motived professional with

over 20 years experience. I enjoy working

and don’t mind getting my hands dirty.

I’m tenacious, driven and work well with

others.

I’m often focused on understanding the

enviroment that I am in, and enjoy

learning. This enables me to be an

effective, creative leader and an excellent

problem solver.

SUMMARY

-Hardware: Educated in the function of

components within PCs and Servers.

-Software: Office 2000, DOS,

Windows 2000 Server, Windows XP

Professional, and Windows legacy

operating systems.

-Active Directory

-TCP/IP

-DHCP

-DNS

-Windows 2000 Advanced Server

SPECIALIZATIONS

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