Support Analyst Desktop

MIRINDA LAWRENCE-MCCANTS

708-***-**** https://www.linkedin.com/in/mirinda-mccants

Chester, VA. 23836

SECURITY PROGRAM LEADER

Highly acclaimed Technical Professional AVP adept at increasing work process efficiency and profitability through functional and technical analysis. Strength in network architecture, implementation and troubleshooting and program management. Impressive record of delivering and implementing projects as per scheduled deadlines; extending post-implementation and maintenance support to technical support teams. Highly skilled and successful in managing technical project management processes and resources with strong business results. Core competencies:

Management/Leadership Skills: Demonstrated comprehensive knowledge of management techniques, organization development, resource management, team building and project execution.

Organization Communications: Develop productive working relationships and alliances. Foster an atmosphere of open, direct communication and team cohesiveness to evaluate organizational productivity and efficiency.

Program/Process Management: Dynamic, versatile, hands-on Project Manager with the ability to lead teams to design and implement IT projects that align business and IT objectives and deliver rapid results. Executed business objectives by creating and implementing project roadmaps.

KEY SKILLS

Software Testing & Deployment Business Impact Analysis Strategic Planning Disaster Recovery Planning

Application Support/Implementation Project Implementation Technical Documentation Password Vault Remedy

Rumba Project/Process/Resource Management Network & Systems Support Active Directory Windows Server

Desktop Operating System Mac OS Apple iOS Thompson One Platform PAC 2000 ServiceNow SQL Server Remote Desktop Checkpoint

EXPERIENCE

Wells Fargo Bank, Glen Allen, VA 2004 - Present

Senior Technology Operations AVP

Identified solutions to streamline and automate database access management processes/procedures to ensure consistency, reduce errors, reduce cycle time, and minimize audit/gap issues.

•Ensured access controls are sustainable at an enterprise level.

•Managed a team of 8, onboarding LOBs software and vendor applications into Enterprise Access Management as a part of the bank’s centralization initiative.

•Guided implementation of company-wide enterprise security strategy for network and hardware, data protection and endpoint protection.

•Performed SOX/Audit work functions.

•Performed a wide range of system administration duties, including corporate enterprise applications, privileged accounts, databases and servers.

•Lead requirements gathering sessions to identify and document requirements for ACLs, Roles and Groups.

•Provisioned system access for FINET channel transfers and new offices, allowing the company to retain high net worth assets.

•Completed System Security Audit Reviews and facilitated system provisioning and role base access.

•Evaluate highly complex business problems and provides subject matter knowledge proficiency for technology initiatives and resources.

•Created application documentation that increased productivity for system administers and reduce errors by 80 percent.

•Conducted training classes and prepared training materials for new applications administered by support team.

•Investigate and resolve ServiceNow tickets within set service level timeframes.

•Participated in on-call rotation for after-hours support.

Mirinda Lawrence-McCants **************@*****.*** Page Two

PC LAN Analyst III, St Louis, MO

Utilized methods, techniques, or criteria to troubleshoot, diagnose and resolve complex PC/LAN related hardware, operating systems and network problems.

•Provided PC/LAN and related project support.

•Collaborated with other departments to resolve complex technical issues with innovative solutions.

•Communicated highly technical information to both technical and non-technical personnel.

•Ensured the compliance of bank security policies and government regulations pertaining to information security.

•Implemented security standards, procedures, and guidelines for multiple platforms and diverse systems environments.

•Partnered with the development, testing, and implementation of security plans, products, and control techniques.

•Provisioned system access exceeding SLA standards.

•Supervised team providing day-to-day technology support and general systems management.

Business Systems Consultant, Richmond, VA - St Louis, MO

Served as departments’ help-desk resource, responding to user’s inquiries on software problems, and resolving execution and hardware problems, managing an in-house technology team.

•Assured quality, security and compliance requirements were met and oversaw updating and testing of various complex processes and projects.

•Collaborated and assisted in projects of different scope.

•Provided continued maintenance and development of bug fixes for web applications.

•Performed system security audit reviews and presented status reports and project status to senior leadership.

•Served as a key player in the development, implementation and training of technology business requirements, and strategies with the Legal Division.

•Created role base entitlements to ensure team members are appropriate to level of access for corporate systems.

•Developed, implemented and trained for Document Management Systems.

ADDITIONAL RELEVANT EXPERIENCE

Wells Fargo Bank, Richmond, VA

IT Technical Analyst II IT Technical Analyst

EDUCATION

Christopher Newport University

Information Technology

Plural Sight College

Currently pursuing coursework in Agile and CompTIA Project Manager

PROFESSIONAL DEVELOPMENT MEMBERSHIPS

Lean Six Sigma Certified - Yellow and Green Belt SQL Database Training Project Management Institute (PMI)

PC Configuration & Troubleshooting Certification Windows NT Systems & Networks Certification Diversity Council

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