Management Specialist Customer Service

Sandy Witt

Danville, Va

********@*****.***

434-***-****

I would like to obtain a job with a well respected company that I can grow with and help serve our community.

Work Experience

CIT

Cash Management Specialist II

January 21, 2020 – Present

As a cash management specialist, I work with different program. ACAR is one that I monitor all day to make sure transactions are going out in the time frame given and if something is wrong, how to identify the problem. I also work in quantum, but in this program I am building templates to send money to customers that have requested to borrow money from the bank, but they don’t borrow on a regular basis like the ones in the ACAR system. I run reports daily to ensure our systems balance and communicate through email messenger or by phone with upper management or AE’s. Store Manager Titlemax- Danville, Va

May 2013-January 20, 2029

I started off as a CSR and worked my way up to Store Manager. I help manage one of the strongest title loan companies in the industry. In our district we have the highest loan volume, the most in total accounts and the best profit for the company. We work with the general public doing title loans, helping customers fill out applications to obtain a title loan. I also do collections, calling customers that are late on a daily basis until we get in touch with them and get a payment or a promise to pay. We take payments in store via cash, debit, money order, cashier check, or western union, so I am familiar with multiple forms of payments. I also run reports to see how much in loans we have done for the month or day and where we need to be. Another of my responsibilities is repossessions. When a customer falls a certain amount of days past due I request them for repo in our system, once approved I find the best vendor in the area and assign them to that vendor. Once they are recovered I work with the customer to get their vehicle back or prepare the vehicle to be sold at auction. I strive provide world class customer service as repeat business is a huge part of our company. Customer Service Sales Representative The Cellular Connection-Danville, Va October 2010- May 2013

I worked with the general public, helping them choose which type of cellular device was best for them and cell phone plan as well. I took payments and did inventory. We were always taking tutorials to say up to date on the latest devices. I also did troubleshooting for our customers. I strived to provide the best customer service in the business and did very well, as I had customers that wouldn’t let anyone else help them.

Education High School or Equivalent in Business Management Chatham High School- Chatham, Va

September 1994- June 1998 General Diploma

Skills

Key holder (10 years) Sales, Scheduling, Retail Management, Training, Inventory, Operations