PROFILE

My goal is to use my experience and knowledge to obtain full-time employment with

room for advancement within a company of organization. My expertise is in the following fields: customer service, health insurance, taxes, and accounting. EXPERIENCE

DIALAMERICA - SALES REPRESENTATIVE // 2013-PRESENT Licensed Pennsylvania health insurance agent, customer service, inbound direct sales, provider services support, U.S. Bank credit card applications. UBER - REPRESENTATIVE & DRIVER // 2016-PRESENT

Direct sales and service. Transportation driver.

LIBERTY TAX SERVICE - TAX PREPARER & OFFICE SUPERVISOR // 2011-2013 Promoted to supervisor final year. Prepared, analyzed, and processed taxes. Direct service with clients. Responsible for all operations within tax office. HEART FOR KIDS THRIFT - SALES REPRESENTATIVE & DRIVER // 2008-2010 Direct sales, operated cash register, drove logistics 15-foot box truck. JEVS - CAREGIVER + HOME HEALTH AIDE // 2007-2008

Caregiver and assisted with daily living duties.

UMPC PHYSICIAN SERVICES - CHARGE PROCESSOR II // 2000-2007 Processed charges and bills to the insurance company. Office work. D.L. CLARK CANDY COMPANY - FACTORY WORKER // 1981-1999 Cooked and ran machinery. Packed, shipped, and performed quality control. Warehousing with operation of forklift and supply chain management. EDUCATION

BIDWELL TRAINING CENTER — INFORMATION SYSTEMS CERTIFICATE // 2000 COMMUNITY COLLEGE OF ALLEGHENY COUNTY — A.S. // 1979 BELLEVUE HIGH SCHOOL — DIPLOMA // 1976

SKILLS

DIRECT SALES CUSTOMER SERVICE TAXES ACCOUNTING CLERICAL ORGANIZATION QUALITY ASSURANCE OPERATIONS SUPPLY CHAIN ANGELA MARIE KOPCIE

644 City View Avenue, Pittsburgh, PA 15202 412-***-**** adtpwj@r.postjobfree.com REFERENCES

LINDSEY DERENCE // REAL ESTATE AGENT & PRIVATE BROKER EMAIL adtpwj@r.postjobfree.com TELEPHONE 239-***-**** REBECCA M. KOPCIE // APPLE INC. - IT CONSULTANT

EMAIL adtpwj@r.postjobfree.com TELEPHONE 412-***-**** NINA BERTONI // APPLE INC. - DIRECT SALES

EMAIL adtpwj@r.postjobfree.com TELEPHONE 412-***-****