Customer Service Front Desk
Resume:
Customer Service Specialist
K R I S T I N E W H I T E H E A D
E D U C A T I O N
Brown Mackie College
Associate of Applied Science-
Health Care Administration
2010
EDUCATIONAL QUALIFICATION
S K I L L S
Customer Service
Microsoft Suites
Willing to Learn
Computer Skills
WORK E X P E R I E N C E
Old Republic Title Company
March 2015- February 2020
CLOSING CUSTOMER SERVICE SPECIALIST
Keep communication lines open with the vendors, answer all questions they may have, attach closing documents to the file, update/change documents when needed, send specific inquiries to the appropriate department. Schedule loan closings and notaries to complete the closings. Complete daily reports using Microsoft Word and Excel for our specific vendors.
Akron General Spine & Pain Institute
August 2012- February 2015
FRONT DESK ADMINISTRATOR
Checked patients in when they arrived for their
appointments, collected their co pays. Verified insurance when a patient made an appointment and then showed up for the appointment. Updated the patient chart in our NextGen system with their pertinent information i.e address, name, phone number. Sent referrals via fax for x rays and counseling sessions after verifying the insurance accepted the provider. Escorted the patient to the exam room when needed. Completed daily balancing of the deposits of the co pays collected. All other duties as assigned.
S U MMARY
A kind, caring individual who enjoys helping others. I have had numerous customer service positions in my lifetime across many situations.
R E F E R E N C E S
Provided upon request.
************@*******.***
C O N T A C T
1207 Diver Rd.
Deerfield, OH 44411
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