Support Agent Data Entry

LaToya Greenwell résumé

*** ****** **** **** ******, TX 76502

Cell# 254-***-****.

***************@*****.*** **.**********@*****.***

OBJECTIVE

EXPERIENCED IN CUSTOMER SERVICE (15yrs) BUSINESS MANAGEMET, PAYROLL. SUPERVISOR, EVENT PLANNING, MARKETING, FOOD PREPARATION, CASHIERING, TELEPHONE SALES, ADMINISTRATION, CHILD CARE DEVELOPMENT, RETAIL, TABC AND FOOD HANDLERS CERTIFICATE, AND REAL ESTATE TRAINING, TECHNICAL SUPPORT, WEBSITE DEVELOPMENT, ENTERTAINMENT BUSINESS TRAINING.

EXPERIENCE

Accenture/ Collabera- Contractor for Online CSR. Feb 2020- Current- My job involves taking incoming calls and making outgoing calls for the state of Texas monetary agency. I assisted claimants in processing claims and reporting records for agency. This was a fully remote position.

Sutherland Global- At- Home -Technical Support Agent- April 2020- Feb 2021-My job is to take inbound and outbound calls to AT&T customers to assist with their technical/ customer support needs. I troubleshoot different equipment, create dispatch tickets, research in different applications, conference with other Tech agents, and build customer relations. This job is a remote position.

TeleTech Corporate- At Home CSR Agent- Oct 2017- April 2020 I worked as a customer service agent for Weight Watchers. My job was to take incoming and outgoing calls to members regarding their accounts details and product. I assisted in product sales, account management, product research, and cancellations. I also Worked as a sales agent for CVS Pharmacy through this company where I assisted customer with their medical benefits and ordering medications through the online store.

Teleperformance- At Home Tech support - Aug, 2018-2019 I worked as a technical support agent for Apple. I took inbound and outbound calls from Apple customers regarding their products and account services. My job involved troubleshooting technical issues with apple products such as phones, tablets, watches and computers. I scheduled service appointments and processed shipments and presales orders.

Executive 3 Boutique-Online Retail-Owner-May 2020-Current- I Created and manage an online boutique. My job involves sales, data entry, and marketing of clothing, jewelry, health and wellness products, that are branded by my company.

Sunshine’s Catering/ Austin, TX /Personal Chef/ Event Planning

Feb 12, 2007 – Current - I Manage a Hospitality and Catering service. I organize events that provide food, entertainment, quality decor, and guest servers. I provide a contract to the customers for weddings, parties and personal events upon booking. I hire staff and take care of payroll. I do all the shopping and planning of the menu. Sunshine’s Catering provides world class customer service.

EDUCATION

Las Angela’s Film School- Business Entertainment-Temple College – Business Management, Waynesville Tec Waynesville MO -Business Management Associates Degree, Widefield High, Colorado Springs, CO -High School Diploma, Rich Dad Real Estate Training, TABC and Food Handlers, Certificate, Texas Real Estate Commission

REFFERENCES

Matthew Greer- Retired U.S Army- 254-***-****

Cilvya Easley- Teacher- 573-***-****

Shalada Sipies – Teleperformance manager 385-***-****

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