CIERRA

TOWNES

914-***-****

adtpta@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.

SKILLS

Employee training

Data analysis

Program planning

Conflict resolution

Presentation Skills

Reviewing Documents

EXPERIENCE

Assistant MA Program Coordinator

Centura College Norfolk, Virginia, United States

June 2021 - Current

Coordinated coverage demands by establishing work schedules and assigning specific jobs.

Updated and distributed promotional materials for print publications and online use.

Managed day-to-day operations and resolved unexpected challenges using smart strategies. Utilized problem-solving and analytical skills to deliver positive solutions.

Achieved program goals by effectively increasing retention by over 50%.

Directed and conducted recruitment, hiring, and training of personnel.

Helped to clarify compliance issues and degrees of violations by comparing activities against established criteria and consulting with investigation teams.

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Nursing Care Partner

Sentara Obici Hospital Suffolk, VA

October 2020 - September 2021

Delivered exceptional patient care in close collaboration with registered nurses and other healthcare team members. Documented information in medical charts detailing care, medication requirements, and vital sign updates.

Obtained blood for testing by correctly performing venipuncture, finger sticks, and heel sticks. Assisted with laboratory testing by collecting and preparing biological specimens.

Assisted with admissions, discharges, and transfers to maintain consistent care delivery.

Nursing Assistant

The Chesapeake Newport News, VA

September 2020 - August 2022

Documented information in medical charts detailing care, intake/output, medication requirements, and vital sign updates.

Kept accurate records and handled confidential information with discretion.

Escalated condition changes or unusual findings to unit nurse following procedures.

Special Education Educator

Newport News Public Schools Newport News, VA

August 2019 - May 2021

Developed IEP goals and objectives and completed related documentation. Planned lessons according to IEP goals and provided direct instruction for the classroom, small-group, and individual settings.

Coordinated a balanced curriculum to encourage exploration of new ideas, delivering lessons through structured yet diverse blocks of instruction, demonstration, and work time.

Special Education Department Chair

Southeast Collegiate Prep Academy Halifax, North Carolina

July 2017 - June 2019

Reported on academic and institutional data with regular reports, maintaining transparency and using the information to improve decision-making.

Improved student outcomes with a multi-prong approach incorporating better instructor training and student engagement.

Oversaw faculty and staff serving close to 60 % of the student population, personally handling hiring decisions and sourcing well-qualified candidates. Supported faculty with class planning and student discipline.

Direct Support Professional

SELECT HUMAN SERVICES INC

March 2016 - June 2017

Participated in training, staff meetings, and other professional development activities.

Delivered active treatment services as outlined in personal care plans.

Followed approved behavior plans and intervention strategies to support client progress towards goals.

EDUCATION

Master of Public Administration (MPA) - Public Administration

Strayer University

September 2020

Bachelor of Arts (B.A.) - Applied Psychology and Human Relations

Pace University, Pleasantville, NY

May 2016

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