Customer Service Associate

SA Samuel Appeadu-

Sarpong

Arverne, NY ***** 929-***-**** ****************@*****.***

PROFESSIONAL

SUMMARY

Service-focused customer associate bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

SKILLS Efficient and Detail-Oriented

Responding to Difficult Customers

Calm and Professional Under

Pressure

Exceptional Communicator

Call Documentation

Correcting Discrepancies

Customer Satisfaction

Dependable and reliable

WORK HISTORY CUSTOMER SERVICE ASSOCIATE 05/2022 to CURRENT Lowes Home Improvment Suwannee, GA

Kept the outside garden by blowing up the place, sweeping and stocking products.

Watered and kept the flowers so they were always fresh and green. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Informed customers about special promotions and provided detailed information for various products.

Developed and actualized customer service initiatives to decrease wait times.

HOME HEALTH CARE AIDE 09/2019 to 03/2022

Eagle Eye FV Home Care Brooklyn, NY

Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Interacted kindly with patient and family and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationship. Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.

Reminded patient the times for taking of medication and prepared meals for patient.

CUSTOMER SERVICE ASSOCIATE 03/2016 to 10/2016

Lowes Home Improvment Chelsea, NY

Greeted customers and created a clean environment by sweeping, blowing and moping the floor.

Stocked emptied shelves.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Informed customers about special promotions and provided detailed information for various products.

Developed and actualized customer service initiatives to decrease wait times.

CUSTOMER SERVICE REPRESENTATIVE 11/2014 to 03/2015 Walmart Valley Stream, NY

CUSTOMER SERVICE ASSOCIATE 08/2014 to 03/2015

Walmart Valley Stream, NY

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Stocked and replenish merchandise according to merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Informed customers about special promotions and provided detailed information for various products.

Developed and actualized customer service initiatives to decrease wait times.

EDUCATION Some College Christian Theology 08/2004 Point University, Atlanta, GA

Some College Nursing 08/2002

Kennesaw State University, Kennesaw, GA

High School Diploma Physics, Chemistry, Mathematics And General 06/1985 Paper

Presbyterian Boys' Senior High School, Legon-Accra Ghana LANGUAGES Romanian

Elementary

Contact this candidate