PROFESSIONAL SUMMARY

Having ** Yrs of IT experience with Certified Salesforce professional with 6+ years of diverse IT experience in Salesforce.com CRM and Force.com platform as Salesforce Developer and Administrator. Expert knowledge in Lightning Component/Framework. Skilled in Apttus CLM & CPQ, Ambitious and motivated worker known as an efficient problem-solver when working independently or within a team.

Experience of CRM processes like Sales, Service, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.

Responsible for Unit testing and performance testing of SFDC API/Web Service. Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.

Build Lightening controllers with the AURA framework.

Customized existing Visualforce to align with salesforce new Lightning UI experience.

Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect. Understanding of CRM life-cycle, models and modules

Experience in building re-usable Lightning web components and using Lightning Framework.

Involved in developing salesforce Lightening Apps, Lightning Web Components, Controllers and Events.

Worked on both lightning frameworks Aura and LWC.

Experience with the integrating SFDC and AppExchange partners such as MARKETO, CPQ/salesforce (Config, Price & Quote)

Experience in salesforce CPQ Configuration and involved in quoting and pricing, order management, product configuration.

Created Custom objects for Quote and Quote lines and captured quote information for CPQ

Strong Implementation and Integration experience using Custom Objects, triggers, Workflows/Workflow Rules, Approvals, S-Controls, Visual Force pages, and Apex Classes.

Implemented Data integration using SOAP, REST API and outbound messaging to establish communication between SFDC and other homegrown system.

Experience in SFDC development using Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.

Strong knowledge of SFDC Standard Data structures and familiarities with designing Custom Objects and Force.com platform and Force.com sites.

Proficient in using meta-data migration tools like Salesforce Apex Data Loader.

Expert in Salesforce CPQ with some advanced functionality of SFDC.

Experience in wide range of languages and technologies such JSP/JSF, AJAX, CSS3, JavaScript, XML, HTML and SOAP.

CERTIFICATES

Salesforce.com Certified Platform Developer I

Salesforce.com Certified Platform Developer 2

Salesforce.com Certified Administrator.

TECHNICAL SKILLS

Salesforce CRM

Apex Language (Classes, Trigger, Batch, Schedule), SOQL & SOSL Language, Visualforce Pages, Components, Sales, Service, Ant based Force.com Migration Tool, CRM, OBIEE, Tableau, Workflow rules, Approval Process, Profiles, Permission Sets, Role Hierarchy, Validation Rules, Custom objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards, lightning, lightning Components, lightning design systems, Web Services (Rest, Soap), Jitter bit, Salesforce org.

Force.com Tools

Developer Console, Force.com IDE, Visual Studio. Force.com Explorer, Workbench, Data Loader.

Web Technologies

JavaScript, jQuery, XML, XSL, HTML, XHTML, CSS, AJAX.

Databases

Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2.

Versioning

Git, SVN, Bit bucket

Programming Languages

C/C++, Java, J2EE, JDBC, JSP/Servlets, Struts, PL/SQL, Apex.

Web/Application Servers

Apache, Tomcat 5.0, JBoss, WebLogic, IBM Web Sphere, IIS.

Operating Systems

Windows 8/7/XP/2000/NT, Red Hat Linux 7.x/9.0, Unix.

WORK EXPERIENCE

Mar 2020 to till date

Bank of America, Plano, Texas.

Salesforce lightning Developer,

Responsibilities:

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com.

Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Supported monthly CRM releases. Created and modified business objects, applets, views, and screens and adapt business components, fields, joins, links, business component user properties, drilldowns, and visibility configuration using Siebel tools.

Developed component using Lightning Aura Framework.

Setup new production orgs, sandboxes and support for the deployment/release activities.

Salesforce Scratch org management, setup ability to create a Scratch org using a pool of all available scratch orgs from any org, instead of only creating from the target org.

Developed CRM data archiving strategy using Informatics ETL. Supplied administration and support for Informatica server and batch jobs. Worked with Informatics Power Center Components Source Analyzer, Data warehousing designer, Mapping & Mapplet Designer, and Transformation Designer.

Developed multiple number of Lightning web components (LWC) regarding service case console page.

Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).

Migrating existing Aura Components and Visual force page to Lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.

Developed applications visually using custom-built Lightning web components.

Utilized Salesforce Aura Lightning Experience Process Flows to automate Business process.

Created mash up between Salesforce CRM and Gmail through Force.com, AppExchange’s Email integration engine.

Developed Apex REST web service classes for inbound calls to Salesforce to retrieve and save data in Salesforce.

Workbench includes robust support for the Force.Com partner, bulk, REST, and Apex API.

Used Force.com web services API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Salesforce.com Platform, Apex Language, Visualforce (Pages, Components and Controllers), Workflow & Approvals, Reports, Data Loader, Data Migration, Rest API, SOAP API, Visual flows, Custom Objects, Custom Tabs, Email Services, Salesforce CPQ, Java Script, Web Services.

Dec 2019 to Feb 2020

Volvo, Frisco, Texas.

Salesforce Developer,

Responsibilities:

Interacted with various teams for design reviews and code reviews for ongoing new developments and enhancements.

Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Experience in using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Worked with SOQL & SOSL queries and bulkify DML to address Governor Limitations to manipulate the data on Salesforce.com platform.

Developed Visualforce pages to prepopulate certain fields and embedded it in the application.

Worked on Creating the Custom Objects, Custom Tabs, Entity -Relationship data models, Advanced Validation Rules, Page Layouts and Record Types.

Worked on creating the Custom Reports and Dashboards according to the business.

Worked on Creating the Users, Roles, Profiles, Role hierarchies to protect the data available only to the authorized users in the organization

Experienced in SFDC Integration using SOAP, REST Web Services to get the data from the Third-Party API's.

Excellent unit testing abilities with strong attention to detail.

Worked on integrating the with ETL tools like Pentaho by using the Web Services in salesforce.

Involved in code migration to different sandbox’s by using the Ant, AutoRabit tools.

Environment: Saleforce.com platform, APEX Language, Marketo, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Lightning, LWC, REST API, SOAP API, HTML, Java Script, Java, Sandbox, Force.com IDE.

Sep 2018 to Nov 2019

National General Insurance, Dallas, TX.

Salesforce Developer.

Responsibilities

Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.

Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.

Maintain consistency between territory management application and SFDC accounts and leads, assuring all salespeople are assigned the correct accounts and leads.

Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity and Lead.

Implemented Apex Scheduler and Triggers to invoke Apex classes at regular intervals.

Used JIRA tool for project issue and bug tracking.

Developed several Triggers, Apex classes and Visualforce pages as part of the application development.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Created Apex REST web service methods to inbound calls to Salesforce and supported response in JSON and XML format.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Used GIT BASH to run GIT from the command line, using which merged all the components to other environments (IntDev, QA, Stage and Prod).

Created various profiles and permission sets according to the business needs.

Data migration from external systems to sales force using Data Loader, Import wizard.

Worked on Inbound and Outbound change sets for deployment.

Implemented Chatter, Chatter desktop, created public and private groups.

Extensive experience in Apex/Visualforce development.

Governors and Limits.

Environment: Saleforce.com platform, Sales cloud, APEX Language, Visualforce Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox.

July 2017 to Aug 2018

Western Digital Corporation, Irvine, CA.

Salesforce Developer/Administrator.

Responsibilities:

Analyzed the business requirements and mapped to Salesforce.

Involved in data migration from Excel to Salesforce using Apex Data Loader.

Created user Roles and Profiles, security controls and sharing settings.

Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.

Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.

Experience in User acceptance testing

Good Knowledge on GIT technology for data integrity and support the user application

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects - comma separated values (CSV) files

Worked on various AppExchange products according to the needs of the organization.

Worked on building strong communication with the customers using communities and site.com

Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.

Implemented Error Processing for Informatica Mappings and Workflows

Worked on Accounts. Campaigns, Leads and Opportunity Management in Service Cloud

Deployment of code from Sandbox to production using Force.com IDE tool.

Created Visualforce pages and Visualforce components to achieve custom functionality.

Wrote SOQL, SOSL considering the governor limits.

Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated

Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, Service Cloud, Customer Community, Force.com CLI, JIRA, GIT BASH, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process, Apex Classes, Apex Triggers, Controller Classes, Visualforce Pages.

April 2016 to Jan 2017

Digital, New York, NY.

Java Developer.

Responsibilities:

Analyzed the business requirement and developed app using Java and Mozilla XUL.

Involved in development using spring, Hibernate and JSF Framework. Used ANT script for project deployment.

Use case, design – class, sequence diagrams. User Interface design

Data Modeling – logical and physical models

Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis

Understand the business aspect of the application and converted into requirements document.

Code review with the developers and delivery team

Co-Ordinate and manage Global Delivery teams at offshore locations.

Schedule and organize weekly or daily stand-up meeting with the whole development teams both onshore and

offshore.

Develop Functional Requirements Specification (FRS)

Business process review and modelling.

Involved in writing SQL queries for the application in Teradata database.

Create or involve in Implementation planning with Project Manager.

Environment: Java, JSP, Servlets, HTML, JDBC, JDK, Waterfall Model, Tomcat, Windows XP

March 2011 to Aug 2014

Semantic Space, Hyderabad, India.

Java Developer,

Responsibilities:

Reviewed the Business/ Functional/ System Requirement Specs, High Level Design Documents, Detailed Design Documents and Requirement Matrix.

Involved in Functional Testing, Integration Testing, Regression Testing, System Testing and User Acceptance Test.

Performed Mobile app automation using Appium Client/ Desktop to perform Regression cycles on

Lead a team of quality assurance to represent the product engineering team.

Review and moderate Applause user testing for accuracy and approval in bug reporting in the UTEST testing community.

Conducted GUI Testing manually and entered the result in Jira.

Used JIRA to report defects and track them throughout the defect life cycle

Managed shadow persistence for end-point testing on AWS Console.

Tested bug fixes and coordinated with developers in release of bug fixes meeting timeline.

Work with development team members to better understand system functionality to improve testing quality.

Handled all end-to-end testing with various exchanges. This meant working off hours to ensure release dates were met.

Wrote automation test cases from the regression suite for automation team.

Created test accounts in Mainframe application according to the Business Requirements in utilization for testing

Implemented the Agile Model of software development

Strong knowledge in web services testing via Tool SOAP UI/ Restful web services.

Created various User Stories based on Release and Sprint Plan using JIRA.

Involved in Agile Environment, attended stand up Meetings and retrospections sessions.

Constantly verified Requirement Traceability Matrix to determine if each Functional requirement is taken care of and a test script is developed and executed for the same.

Inserted various Check Points to check the functionality of the application.

Environment: Appium Client/Desktop, JIRA, TestRail, REST API, Test-Rail, U-TEST, Confluence, AWS, TESTNG, Maven, JAVA.

Education:

Bachelor in Microbiology -Mumbai university 2005- Science branch

Masters in Marketing management from Mumbai university 2014 sales and marketing

BARKHA MISHRA

Salesforce Developer

adtprm@r.postjobfree.com 701-***-****

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