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Customer Service Care

Rocky Mount, VA
November 26, 2022

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Mandy Charlotte Carroll


Customer Care Associate in retail to corporate settings. Including custodial, maintenance, merchandising, ordering, scheduling, money drawers, cashiering and customer care for health care, financial accounts and consumer satisfaction of product, leadership and management.

Machine Operations Associate in screw machine production, ATM assembly and programming, quality and inspection, chemical tank preparation for foam pours, yarn and material stripping, creeling, knitting, winding, fabrication, production through industrial sewing machines for companies and government contracts, issue resolution and repair. Packaging, assembly, quality, line production.

Supervisory/ Management in two private owned business, instructor, government contracts, clothing and specialty products, trainer, and instructor for sight impaired, supervisor and team lead in retail settings.

Having a vast education from formal education through life circumstances to education and training has allowed me to budget, seek balance, focus on the needs of the present and allowing a look ahead and steps to the future endeavors and having tools available to access.

I have found that my hands on of addressing issues, seeking solutions, knowledge of various machine operations, computers of various systems and knowing my abilities and what I can learn each day in each setting; has been and will be my greatest assets to present in any situation and with any employer.


University of Washington- Bachelors of Science/ Psychology (1986)

Salem College- Bachelors of Science/ Sociology (2007)

GTCC- Associates/ Sociology (2005)

GTCC- CNA 1 (2014)

FTCC- CNA 2 (2016)

Kneaded Energy School of Massage and Bodywork (2015)

PHCC- Certificate Vet Tech (2018)


Nurse Aide 1, NC State Board Certification (Test Date 4/7/14)

CPR and First Aid Certified (December 2013, January 2015, May 2018)

Nurse Aide 2, NC State Board Certification (June 2016)

Massage and Bodywork Therapist

Vet tech 1


Supervisory 15 plus years, instructor in various machine operations and repair for sight impaired and blind associates, trainer in procedures and operations, assembly and production process, team leader.

Customer Service for 25 years in various companies.

Cashiering, merchandising, truck unloading, stock, inventory, customer issues and resolutions.

Human services care in all fields from physical to mental through rehabilitation CNA care.

Body Physiology and Anatomy, Clinical, Business, Pathologies, and Hands on Skills.

Product care and promotion

Machine operations including chemical prep tanks, foam pours, saw operations and specifications on cuts, material stripping including yarns premade and recycled products, Loading, Winders, Assembly of ATM machine from beginning to end, hand tool use, programming, clean up, truck unloads, merchandising, creeling, knitting, product assembly, inspections of product, quality of product during process, orders for customer care. Packaging, assembly, quality, line production.

Professional Experience

Ashley Furniture-Statesville, NC- Assembly/ Line Production/ Packaging 08/2022 to present

Concordance -Mocksville, NC- Order/ Picker Concordance Health Care Solutions 08/2022- 09/2022

Wipro- Ararat VA- Customer Care Advocate for Financial Accounts (02/2022- 08/2022)

NCFI- Mt Airy, NC- Foam Production Lead/ Machine operations and Prep (07/2021-12/2021)

Randstad- Winston Salem, NC Advocate/ CCR for Financial Accounts 03/2021-11/2021

Food Lion – Mt Airy, NC Cashier


United Health Care- Greensboro, NC Advocate for Medicare and Retirement in Ii huhHealth Care Accounts (08/2019-11/2020)

Results Company- Stuart, Virginia- Advocate for HNJH health Care Accounts/ Medicaid/ DSNP/ MLTSS 03/2017-07/2019

Unifi-Reidsville, NC- Yarn Removal Technician, Loader, Custodial, Machine Operations (03/2017-12/2018)

Circle K Stores- Greensboro, NC- Lead CSR, Various shifts, Truck and product receiving, Customer care, Audit prep, Books and balancing, Scheduling, Merchandising, Custodial, Issue resolution (04/2016-03/2017)

Moses Cone Hospital- Burlington, NC- Certified Nursing Assistant 1- Azalea Rehabilitate Unit (01/2015-02/2016)

Forsyth Technical Community College- Winston Salem, NC- Training and Graduate of Nurse Aide 2 (2016)

Kneaded Energy School of Bodywork and Massage- Greensboro, NC, Student, Clinical (2015)

Diebold Manufacturing- Greensboro, NC, ATM computer set and assembly, resets (03/2012-01/2013

Lowes Hardware- High Point, NC Lead CSR for Lumber and Contractor Services (04/2011-01/2012)

Guildford Technical Community College- Jamestown, NC- Training and Graduate of Nurse Aide 1 (2014)

Adams Farm Living and Rehabilitation- Jamestown, NC, CNA (2014)

Industries of the Blind- Burlington and Greensboro, NC- Trainer to sight impaired, Issue Resolution, Machine Operations, Seamstress (2014-2015)

Whitestone Care Facility- Greensboro, NC- clinical student CNA 1(2014)

Embassy Suites- Greensboro, NC- Customer Service, Custodial (2013-2014)

Joann Fabric and Crafts- Greensboro, NC, Customer Service, Merchandising (04/2008-10/2010)

Hanes Corporation- Winston Salem, NC- Custodial, Machine operations (2009)

Harris Teeter- Greensboro, NC, Lead Customer Service Representative, Merchandising, Sales, Floor Support, Cashier (03/2007-03/2009)

Kohl’s- Greensboro, NC, Men’s Supervisor, Cashiering, Merchandising, Truck Unload (01/2003-03/2005)

Circle K- Greensboro, NC, Lead CSR, Merchandising, Custodial, Product Care and Support (2002)

Food Lion- Asheboro, NC, Merchandising and Sales (2002)

American Express- Greensboro, NC, Customer Call Center, Account Issues (2000-2001)

Various Employment in Washington State from 1979 to 1988


Upon request

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