Customer Service General Manager

Robert (Bob) Garstak

914-***-**** ********@*****.*** Monroe NY 10950

Business-conscious Director of Food and Beverage bringing 20 years of experience in the food and beverage industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery. Effective At:

Sales team development - Organizational skills - Policy/program development - Planning Supervision and training - Team building - Diverse beverage knowledge - People skills Recruitment and hiring - Friendly and positive attitude - Portioning understanding Multitasking - Purchasing - Customer Satisfaction - Sanitation Experience: The Fountains Wallkill NY General Manager/Director Food and Beverage 2008- 2020

● Delivered exceptional client experiences through hands-on leadership of associates and managers

● Established clear performance goals and metrics for revenue, P&L, customer service and customer retention

● Built and maintained loyal, long-term customer relationships through effective account management

● Designed sales and service strategies to improve revenue and retention The Eagles Nest Catering Bloomingburg NY General Manager 2000-2008

● Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 50 team members and fulfilled dining needs and desires of patrons

● Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative food service solutions

● Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences

● Oversaw catering food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards

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