Service Representative Security Officer

**** *** **** **** **** D • EAST POINT, GA *****

PHONE 678-***-**** • E-MAIL **************@******.***

COREIAN L. GOODMAN

OBJECTIVE

To obtain a position allowing me to employ my experience and skill set in customer relations, auto and homeowners insurance policy servicing, and life insurance policy onset and servicing.

PROFESSIONAL EXPERIENCE

AAA- The Auto Club Group MARCH 2022- present

Field Sales Agent Atlanta, GA

Outbound Call Sales- Commissioned

Wrote and serviced auto and home policies

Appointed for non brokered companies

Generated new sales leads, retained existing members to grow the existing book of business

TeleTech APRIL 2021 - JANUARY 2022

Member Service Representative 2 Duluth, GA

Inbound Call Center- noncommissioned

Maintained consistent 85% or higher call satisfaction rating

Ensured member information was accurate and up to date

Wrote and serviced auto policies for USAA members

CHESLEY BROWN INTERNATIONAL MAY 2017 - MARCH 2021

Security Officer Smyrna, GA

Received highest award, President’s Award (October 2018)

Patrols property with use of pipe system, desk duties with access control monitoring the CCTV and alarm system

Enforces client rules and regulations applicable to allowing access to property

Provides customer service to include basic directions, hours of operation, general information and rules of the building and property

Report any suspicious behavior and enforces building’s policies

Submits daily written reports of the day’s activities

EDUCATION & LICENSING

Kaplan University

Received Personal Lines and Life Insurance training

Georgia License Number- 3420901

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