Server
Resume:
PROFILE
Bartender and Server with over *
years’ experience and a certified bar
trainer. Expertise in mixing traditional
cocktails and have trained colleagues
to be experienced bartenders.
Experienced server, highly effective at
anticipating & accommodating guests
needs. Friendly, punctual and
enthusiastic team player. Fast paced
and hardworking. Extensive
knowledge about liquor, spirits, and
wine. Successful in building rapport
with guests.
CONTACT
**********@*******.***
SKILLS
• Customer Service Skills Food and
Customer Safety
• Mixology
• POS System & ALOHA
experience in Bar
• Training/Inventory
• Serve-safe and TIPS Certification
and serve safe.
• Bar Trainer and lead bartender.
• Depth knowledge of food
ingredients and preparation as
well as wine and meal pairing.
HEBA SABRI
Bartender/Server
EDUCATION
American University
2007 - 2011
Bachelor’s degree in Mass Communication and Integrated Marketing. WORK EXPERIENCE
Ruth Chris Steakhouse (Las Vegas) – Server:
Key Qualifications & Responsibilities:
• Up-sold wines, liquors, off-menu items, cocktails and desserts with professional appearance and mannerism.
• Provided a professional, efficient service to over 100 customers per shift on average.
• Followed proper plate, wine, champagne, etc presentations, and overall fine dining procedures.
• Provided full tableside service in a busy, upscale restaurant in downtown Chicago, maintaining a 98% customer satisfaction rate.
• Served up to 200 guests per shift in a 10-table section of the restaurant.
• Adopted a personalized approach, interacting with regular customers and memorizing their usual orders.
• Ensured that customers always received respectful and professional treatment.
• Memorized an average of 12 specials every shift, including allergen information.
• Suggested specials and upsold drinks and desserts.
• Processed 300+ orders per shift with a 99.8% accuracy rate. Ruth Chris Steakhouse (Los Angeles, CA) - Server and Bartender:
• Delivered prompt, accurate service while simultaneously assisting bartenders on an as-needed basis.
• Up-sold appetizers, specialty beverages, and desserts to increase guest check averages.
• Upsold one of the best bottles of wine to tables and cocktails as well.
• Delivered prompt, accurate service while simultaneously assisting other bartenders on an as-needed basis.
• Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service. Ensured high guest check averages by suggesting and selling additional food and beverage items.
• Have a strong experience in fine dining & steaks, explained it to guests in detail and upsold the most expensive and best steaks in the house.
• Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections.
• Used deep menu & wine knowledge to guide guests to their ideal dining experience.
• Made all kinds of specialty cocktails and mixed drinks for the bar and servers.
Hooters Bartender & Certified bar trainer Hollywood, CA.
• Bartended and worked for the company for 5 years overall and was a bar trainer as well.
• Average ring of 3K
• Consistently provide prompt service. manage cash and payments and maintained customer satisfaction.
• Made a different range of cocktails and mixed drinks.
• Won upsell drinks contests.
• Trained new bartenders in sequence of service, cocktails, and procedures.
• Made every drink served and develop a strong knowledge of the food menu and upsell additional product
Hooters Bartender & server, Downtown L.A.
• Provided excellent service to guests
• Had plenty of regulars and over 2000 in sales
• Remained calm and focused in a fast paced bar and was able to handle over 100 guests at the bar
• Made a different range of cocktails and mixed drinks.
• Prepare drinks according to company standards, recommended specials, and replenished drinks as needed.
• Provide a positive quest experience, interact with patrons, and handled payouts.
• Assessed customer needs and preferences to make appropriate beverage and food recommendations.
Yard House Server, Burbank, CA:
• Assisted guests in order selection by promoting specific menu items and specials.
• Ensured diners had a memorable and positive experience through the delivery of prompt, accurate service Provided food and drink suggestions based on diner interests to increase up-sell rate and improve average check by 16%
• Checked in on guests without being overbearing, leading to a customer satisfaction rate 28% over target.
• Multitasks while serving customers efficiently and effectively
• Has multiple regular customers.
• Top sales each shift.
• Maintained an 8-table section with a 50-guest capacity, turning over about every 1.5 hours and serving 200 guests during busy shifts.
• Ran POS, entering 200+ orders per busy shift with zero errors.
• Worked the busy Friday night, Saturday night, and Sunday morning brunch shifts.
Contact this candidate