Center Specialist Front Desk

Amanda Ziegler

907-***-**** ********.****@*****.*** Anchorage, AK 99504

SUMMARY

I am a 19 year old who prioritizes her work and studies at the same time. I currently love what I do regarding interacting with members of our company, attending to what they may need to stay satisfied. I am comfortable with working in office-like spaces or environments. I tend to be a lot more focused when working alone or in my own space, but I do just as great when working with people who share the same motive of making every day another day to strive further in working harder and smarter. SKILLS

● Verbal and Written Communication

● Customer Service

● Problem Solving

● Decision Making

● Phone and Email Etiquette

● Computer Skills

● Teamwork and Collaboration

EXPERIENCE

Member Service Center Specialist, Alaska USA, October 2022-Current Anchorage, AK

● Managed continuous delivery of top quality membership support.

● Referred unresolved customer grievances to designated departments for further investigation.

● Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.

Front Desk Agent, Aspen Suites Hotel, March 2022-October 2022 Anchorage, AK

● Handled payment processing and provided customers with receipts and proper bills and change.

● Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

● Posted charges, updated accounts and issued bills to departing guests.

● Received incoming calls and coordinated with staff to fulfill customer requests.

● Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Barista, Starbucks, July 2022-September 2022

Anchorage, AK

● Prepare and serve customer food and beverage orders, ensure that all items on display are handled according to food and safety regulations.

● Sanitized coffee equipment multiple times during each shift; consistently maintained store cleanliness.

● Memorized 50+ beverages and completed over 50 customer orders each day. Winner Circle Associate, dave and Buster’s, November 2021-March 2022 Anchorage AK

● Organized store by returning merchandise to proper areas and restocked displays.

● Stocked shelves and supplies and organized displays to focus customer attention on specific items.

● Escorted customers to products and pointed out complementary items to boost store sales. EDUCATION

High School Diploma

CyberLynx Correspondence Program, Anchorage, AK 99503

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