Customer Service Administrative Assistant

ALBERTA SLAUGHTER

**** ***** **** **** ********* 8 Midfield, Alabama 35228

205-***-**** ************@*****.***

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PROFILE SUMMARY

Dedicated professional with strong leadership ability along with knowledge of hospitality services and business principles seeking career advancement to effectively utilize my knowledge and skills. CORE COMPETENCIES

• Excellent communication, interpersonal, customer service, and management skills.

• Solid leadership ability and proven track record of ensuring effective business operations.

• Sound knowledge of financial management and human resource management functions.

• Comprehensive knowledge of hospitality services and business operations.

• Committed to quality performance and achieving organizational goals. PROFESSIONAL EXPERIENCE

Sodexo (Samford University), Birmingham, Alabama

Lead Cook, 09/2018 – Present

• Manage all aspects of food services including food handling and preparation.

• Supervise employees and processes delegating duties appropriately.

• Greet guests and maintain excellent customer service and customer satisfaction.

• Utilize various cooking techniques preparing food consistent with standard recipes.

• Monitored line processes ensuring effective production and food safety.

• Sanitize utensils and food stations consistent with regulatory compliance.

• Monitor equipment ensuring proper functioning to ensure optimal productivity.

• Set up workstations, arrange food portions, and properly store food. McWane Science Center, Birmingham, Alabama

Customer Service Associate, 07/2010 – 09/2018

• Managed all aspects of administrative functions including opening and closing procedures.

• Provided excellent customer service regarding products and services available.

• Monitored inventory ensuring the availability of products and supplies.

• Accurately processed orders in a timely manner maintaining adequate products.

• Prepared food orders in accordance according to safe food handling guidelines.

• Performed financial management functions to include bank deposits and cash management.

• Performed human resource management functions such as staffing and employee supervision.

• Communicated with team members ensuring optimal operations and productivity.

• Managed documentation processes and files ensuring accuracy and compliance.

• Adhered to all company policies and procedures.

Arby’s, Midfield, Alabama

Shift Manager, 09/2002 – 03/2009

• Provided excellent customer service resolving issues and inquiries promptly.

• Maintained customer satisfaction and customer retention through excellent service delivery.

• Performed human resource functions including hiring, training, and supervision.

• Promoted an environment conducive to effective teamwork and continuous productivity. ALBERTA SLAUGHTER

5823 Monte Sano Road Apartment 8 Midfield, Alabama 35228 205-***-**** ************@*****.***

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• Prepared food in accordance with safe food handling guidelines.

• Managed inventory ensuring the availability of products and supplies.

• Processed orders in a timely manner ensuring accuracy.

• Adhered to all store guidelines and procedures.

Midfield Dodge, Midfield, Alabama

Administrative Assistant, 1/2006 – 10/2006

• Delivered excellent customer service regarding products and services.

• Greeted customers and visitors in a friendly and professional manner.

• Managed scheduling processes and performed various administrative tasks.

• Retrieved and reviewed credit reports as well as filed documents and drafted correspondence.

• Monitored inventory ensuring the availability of supplies.

• Adhered to all company policies and procedures.

Golden Rule Barbeque, Bessemer, Alabama

Shift Leader, 08/2003 – 09/2005

• Managed restaurant opening and closing processes maintaining regulatory compliance.

• Provided excellent customer service ensuring accurate orders and customer satisfaction.

• Monitored inventory and ordered supplies and products as required.

• Performed financial management duties including cash management and bank deposits.

• Supervised and trained personnel ensuring policies were effectively implemented.

• Handled food in accordance with safety guidelines and adhered to store policies. Rue 21, Bessemer, Alabama

Assistant Manager, 02/2000 – 08/2003

• Managed daily operations performing all managerial functions.

• Created merchandise displays and maintained a clean and safe environment.

• Supervised team members and managed employee performance.

• Performed financial management duties including bank deposits and cash management.

• Monitored inventory in an effort to protect company assets.

• Implemented marketing initiatives regarding promotional items.

• Focused on sales quotas and excellent customer experience.

• Adhered to all store policies and procedures.

EDUCATION

Jess Lanier High School, Bessemer, Alabama

High School Diploma, 1992

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