Service Representative Call Center
Resume:
Shalonda Scroggins
Shreveport, LA *****
**********************@***********.***
Authorized to work in the US for any employer
Work Experience
Online Client Support
Apex Systems - Shreveport, LA
October 2021 to February 2022
Assist client with enrolling into their online accounts with Edward Jones. Reset passwords, update clients personal information. Assist BOA's and FA's with clients online account. Explain to clients how to view their accounts, documents, statements, how to e-sign documents. How to import their tax document from their accounts with Edward Jones.
Customer Service Agent - Call Center
GDIT / CSRA - Bossier City, LA
March 2019 to November 2021
I provided services for immigrations. Processing times, Service Request, Infopass appointments, How to file different forms, escalate calls, order forms for customers, Explain the process of there applications.
• Responded to inquiries and issues
• Worked in the inbound call center
• Booked appointments for clients
• Created call center scripts
• Responsible for troubleshooting applications
iTunes Advisor
Kelly Connect Services - Shreveport, LA
October 2018 to November 2018
Assist customer with iTunes billing issues, issues with movies not playing, apple id passwords, music, etc. Technical Support
Conduent - Shreveport, LA
March 2018 to September 2018
Assist customers with issues on their iPhones, Apple Watch, and iPad. Assist customers with Apple id / passwords. Assist with apps not working, assist customers with adding email accounts to device, setting up appointments for repairs. Adding Family Sharing, Parental controls. Customer Service Representative
Teleperformance
December 2014 to June 2015
Responsibilities
Medical insurance representative, I explained what their insurance covers, change ppg/pcp. Call pharmacy if clients are having problems getting their medications. Take payments, change personal information on accounts.
Accomplishments
I had one of the top Quality Assurance Scores on my team Skills Used
Having good customer service and take every call with a smile Special Service Representative
The Home Depot - Bossier City, LA
May 2007 to January 2009
Call vendors to check on customer's orders, schedule delivery time/dates to customers home are to be picked up from store. Confirm time/date with the customer, filing paper work, credit checks for credit card approval.
Education
Diploma
Booker T. Washington High School
Skills
• Type 165 Wpm (4 years)
• Call Center
• CSR
• Customer Service (10+ years)
• Customer Support
• Customer Care
• English
• Microsoft Word
• Microsoft Excel
• Data Entry
• 10 Key Calculator
• Microsoft Office
• Technical Support
• Troubleshooting (5 years)
• Microsoft Windows
• Software troubleshooting
• Typing
• Cash handling
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