Graphic Designer Customer Service

Patti Kloosterman

Pella, IA ***** 515-***-****

*********@*****.*** https://www.linkedin.com/in/kloosterman-patti/

www.pkdezin.com

Graphic Designer

Increase Company Presence with Imaginative Designs

Diverse creative experience designing in corporate environments. Utilize an analytical approach to creative and marketing challenges and fluent in all aspects of print design. Detail-driven and organized with an uncompromising level of creativity and accuracy maintained on projects while meeting deadlines. Recognized for coordination and prioritization of projects and attention to detail in the development process. Self-motivated and punctual, successfully managing up to 5 projects simultaneously while under pressure to meet strict deadlines.

Graphic Design Training Strategic Planning Print Design Augmented Reality (AR)

Facilitation Layout Functionality Team Management Website Design & Maintenance

Professional Experience

PELLA CORPORATION, Pella, IA 2003 - 2021

Graphic Designer II

Served as an integral member of the corporate communications creative services team. Designed/produced marketing and creative solutions for sales divisions. Created banners, installation/service instructions, architectural design manual, parts catalogs, labels for products, and on-site promotions. Updated documentation as needed due to changes in product development.

·Supported customer service department with the internal website, maintaining updated documentation of instructions and parts catalogs for successful customer satisfaction.

·Developed labels and box graphics for products, maintaining company branding to promote in the marketplace.

·Utilized skills as a highly experienced illustrator, demonstrating product use for window and door manufacturers.

·Designed Architectural Design Manual (ADM) with the use of augmented reality (AR) to service Architects and Sales Branches, allowing view of products in specific environments or development to help produce more sales activity.

·Strong knowledge of design tools like Adobe Illustrator, Photoshop, InDesign, etc.

·Strong skillset in brand strategy and identity systems.

·Worked collaboratively with engineers for informative product instructions, understanding the end goals, and strategizing communication.

·Plan, designed, and produce material such as posters, catalogs, manuals, brochures, handbooks, and charts

·Passionate about creative excellence, branding, and visual communication.

·PowerPoint presentation design experience.

·Achieved various recognitions and awards, including:

oAmerican Inhouse Design Award, 2019, Architectural Design Manual (ADM) to GD USA Magazine Award competition.

oHonorary Award, 2008 – 2016, Architectural Design Manual (ADM) to APEX competition.

oGrand Award, Award of Excellence, 2004 – 2014, Architectural Design Manual (ADM) to APEX competition.

Freelance Graphic Design

·Designed and maintained a family tree book for a client’s family that immigrated from Holland in 1910.

·Designed and published a family cookbook for the client with Dutch recipes from their homeland in the Netherlands.

·Created birthday and home sale ads for clients to put in newspapers or on social media.

·Developed calendars for clients with custom designs and layouts portraying personal photos.

Technical Skills

Macintosh & PC Platforms CC Adobe Acrobat Illustrator InDesign Photoshop

Dreamweaver Premiere Pro ADA PowerPoint Animate

Education

Associate of Science (AS), Graphic Design, Des Moines Area Community College (DMACC), Ankeny, IA

Certificate, Web Design Professional, Des Moines Area Community College (DMACC), Ankeny, IA

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