Correctional Officer Juvenile

Iris Dozier Garrett

706-***-**** ***********@*****.***

Dynamic and team-oriented IT professional with over 4 years of experience in IT administration, skilled in software and hardware technical support. Experienced in troubleshooting computer systems, networks, Microsoft Office programs, Windows programs and applying current information technologies, including multimedia and microcomputer applications, ticket remedy systems.

QUALIFICATIONS/ TECHNNICAL SKILLS

Business Practices, Data Integrity, Customer Service, Adaptability, Leadership & Navigation, Strong Written and Communication Skills, Critical Thinking, Relationship Management, Ethical Practice and Quality Assurance.

Proficient in Google Suite, Microsoft Office Suite (Word, Powerpoint, Excel, Outlook) BI Query, Network Architecture, Online and Phone System Support, Network, and LAN troubleshooting, IT for HRIS Systems

PROFESSIONAL EXPERIENCE

November 2019 -Present Strativia Jackson, SC

Infrastructure Support

• Assist in determining requirements and developing plans to ensure smooth installation and documentation of new software and applications.

• Diagnose, troubleshoot, and resolve a range of technical and connectivity issues.

• Efficiently work tickets via email and phone calls as well as provide on-site support

• Perform 100+ successful hardware and software repairs per week.

• Resolve 80-100+ trouble tickets per day through efficient triaging of problems.

• Schedule, track and deploy Windows 7 to over 250 desktops for employees on the network.

April 2015- August 2018 Augusta Richmond County Augusta, GA

Correctional Officer

• Responsible for overseeing 300-1500 inmates

• Arranged daily schedules for prisoners including library visits, work assignments, family visits, and counseling appointments

• Worked closely with other officers to ensure order and accountability.

• Utilized Various methods to document incidents and keep track of inmate information.

March 2014-Jaunary 2015 Contact Callers Augusta, GA

Collector

• Effectively utilized various means for collections, including but not limited to phone, fax, mail, and online methods

• Processed approximately 200 calls and emails per shift, verifying account information and credentials through multiple computer systems

• Effectually increased case accuracy to 99.98% and decrease case turnaround time

• Streamlined simpler processes to increase productivity and customer/client satisfaction.

May 2007- February 2013 Dept. Of Juvenile Justice Augusta, GA

Juvenile Correctional Supervisor

• Supervised 9-15 employees per shift.

• Oversaw the training of new employees and provided development opportunities for experienced staff members

• Increased morale of inmates by implementing reward systems

• Implemented and enforced all security procedures.

• Supervised the daily activities of 300+ inmates.

• Reduced the turnover rate of officers by over 40%

EDUCATION

Miller Motte Technical College Augusta, GA

Associates of Occupational Science in Business Administration

Graduation: May 2019

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