Hardware Configuration Support Representative

Charlie Whelden

Falls Church, ***** 724-***-****) **************@*******.***

Summary

Motivated IT Professional with a Bachelor's degree in Information Systems seeks to advance career by jumping from an entry level position to an intermediate one. Possesses several Dell Certifications and eclectic experience in a wide variety of enterprise settings including software support, network configuration, automation, and hardware repair. Member of ACSM and SHRM, Career-motivated and ambitious.

Education

B.S. in Information Systems, May 2017 Bridgewater College, Bridgewater, VA

Skills

•Network and Computer Hardware Configuration

•Providing Software Support in a Windows Environment

•Troubleshooting on site and remote

•Common Ticketing Systems and Technical Documentation

•Windows OS Configuration and Troubleshooting

•Configuration of Network Equipment

•Microsoft 365, Azure, Sharepoint

Related Coursework and Training

Dell EMC Service Basics, Dell 1000 Client Foundations, Dell Q3 Assessment 2017, Dell Printers, Dell Servers, Dell Networking Equipment & More, 3d Printing, Mike Meyer's A+ Course, Mike Meyer's Network+ Course, Computer Information Systems Python Programming Java Programming Android Programming Operating Systems Management Science Computer Hardware Programming Paradigms Operating Systems Math Structures Data Analysis Statistics 3d Printing Azure for VDI training Azure Fundamentals

Career Related Experience

Desktop Technician & Imaging Specialist Allsup Company & Robert Half Dec 2021- Sep 2022

Cabling of enterprise and government desktops, including fiber, ethernet, cat 5/ cat 6, thin clients, desktops, monitors and laptops. Connecting keyboards, mice, and various other hardware. Also configuration of machines through SCCM. Part time work as needed.

Windows 10 Technician PC Connection July 2021 – August 2021

A short contract imaging a large number of laptops through SCCM, inspecting them for damage, cleaning them, replacing harddrive and configuring customizations in accordance with customer requirements.

JR ENGINEER Industrial Security Integrators Feb 2021 – Apr 2021

Automate, Perch, Powershell scripting. Azure AD. System integration, Connectwise RMM. Network Troubleshooting, building server racks, configuration of servers through the IDRAC, RAID configuration. Network troubleshooting, documentation and resolution of complex escalated tickets through Service now ticketing system.

Temporary Network Engineer II Fairfax County Government Sep 2020 – Dec 2020

Providing phone, remote, and on site support to the Fairfax County Health Department in support of Covid 19 Operations. Includes support of multiple apple products, creation of technical documentation, field work, and other assorted support necessary to keep contract tracers in the field. Troubleshooting issues with Iphones & Ipads w/ use of Service Now ticketing system.

Troubleshooting remote desktop clients. Light use of Azure for managing VDI.

Tier 1 Software Help Desk Intuit Oct 2019– March 2020

Seasonal product support representative for Intuit Turbotax software. Assisted customers with troubleshooting program problems (installation, program functionality, & navigation assistance). Assisted with billing issues. Also assisted with configuration of Windows 10 to support software providing remote support to various tax preparers throughout the USA. Use of Salesforce ticketing system.

Dell Certified Field Engineer Unisys Jun 2018–Oct-2019

Diagnose, repair, install, configure and integrate a variety of network technologies, computers and servers both Linux and Windows. Integration of field components and interacting with clients, management and vendors to ensure customer satisfaction. Performing warranty work on behalf of Dell working on Laptops, Desktops and All-in-Ones. Maintains strict documentation and professionalism standards. Duties also included troubleshooting Microsoft 365, Active Directory and other software issues. Use of SRMS ticketing system.

Staging & Integration Technician SES Networks Oct 2017–Jun 2018

Configuration of various hardware including: Servers, laptops, storage and radio equipment, modems, routers and writing scripts to automate the configuration of that equipment. Building and configuration of AVL, GD and Orbit satellite systems. Configuration of redhat based Linux systems, namely Cent and Compass. Testing of routers, switches, and modems, specifically Juniper and Comtech brands. Standard warehouse duties and heavy lifting. Responsibilities also included: Testing of RF equipment with spectrum analyzer, multimeter, and other tools. Cabling of equipment racks for various systems. Maintaining meticulous documentation on each repair. Picking parts and heavy inventory as well.

APP Tester

Responsible for testing and documentation of a certain bike sharing app in DC. Responsible for smoke testing, user requirements, hardware configuration for testing and troubleshooting. Testing of both IOS and Android versions.

Cyber Security Help Desk Air Force Association Sep 2017- Dec 2017

An occasional weekend gig assisting students and teachers in setting up their environments for competition

through phone support. Including configuration of BIOS, set up of Ubuntu, Windows Server 2016, Windows 10, and virtualization software. Duties also concluded Active Directory and Office 365 configuration.

IT Technician IT Department Bridgewater College 2013–2014

Assist students with the installation of software, removal of malware and navigation of windows as well as repairing hardware and maintenance services on Dell Computers. Providing excellent customer service and communicating with students in a way that is easily understandable and helpful. Also responsible for the maintenance and repair of a plethora of technologies used in a classroom setting, such as projectors, SMART boards, cell phones and cameras.

Document Management Specialist Fairfax County Public Schools 2012 -2016

Responsible for destruction of sensitive physical documents for the whole county while maintaining confidentiality. Included destruction of CDs, Hard drives, flash drives, tape drives, paper and other forms of media. While maintaining meticulous documentation regarding their destruction. Responsibilities also included Database entry, both manual and through an RFID scanner.

Additional Work History

Intramural Coordinator Bridgewater College 2013-2014

Organize teams and advertise intramural activities on campus. Arrange tournaments and manage student suggestions for program improvement.

Wrestling Coach Yorktown High School Arlington, VA 2012-2014

Responsible for audio and video in recording matches for wrestling team, setting up social media channels, creating highlight

videos, working with children and interacting with college coaches and admissions offices to advocate for student athletes. Run daily practices and work to ensure the fitness and technique of all upper-weight wrestlers.

Weight Room Assistant Athletic Department Bridgewater College 2012-2017

Assist student athletes in using weight room equipment. Ensure student safety by enforcing proper technique and adherence to gym rules. Responsible for Cleaning, maintenance, and repair of certain machines. 2x Winner Employee of the Year Award.

Contact this candidate