Support Representative Administrator Associate

Richmond Hill, GA ***** 386-***-**** *************@*****.***

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MILINDKUMAR PATEL

PROFESSIONAL SUMMARY

Creative Technical Support Representative eager to find a novel and productive solution for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction devices to work within established company and security parameters. Adept at managing permissions, filters, and file sharing. Devoted troubleshooter with a deep understanding of system architecture and diagnostics. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

SKILLS

Manage Multiple AWS/Azure Accounts

AWS/Azure Storage Gateway

Backing up Archiving Data on AWS/Azure

Connect an On-Premises Datacenter to AWS/Azure cloud

Encryption and Data Security

Migrating Databases into AWS/Azure

Event-Driven Scaling and Notification

AWS/Azure Account Management

Move Large Data from an On-Premises Datacenter to AWS/Azure

Serverless Designs

Caching

Understand Different Architectural Designs for Scaling a Large Website

Automation

Highly Available

Secure your Data on AWS/Azure with Encryption

Migration Strategies

Build a Hybrid Architecture

Advanced Networking on AWS/Azure

Deployment Management on AWS/Azure

Billing Implications of Connecting Multi-Region VPCs

PROFESSIONAL EXPERIENCE

CONSULTANT 07/2021 to Current

RealTech Consulting, Orlando, FL

Delivered outstanding service to clients to maintain and extend relationships for future business opportunities

Supported clients with business analysis, documentation, and data modeling

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions

Authored detailed work plans to meet business priorities and deadlines

Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance

Analyzed client business processes to propose optimal software applications for unique requirements

Collaborated with the client and interdepartmental peers to transform client requirements into turnkey Solutions.

Deployed monitoring agents on virtual machines and monitoring metrics in AWS cloud.

Evaluated firewalls and monitored threats to establish secure cloud environments.

Implemented cloud policies, managed technology requests, and maintained service availability.

Configured computing, networking, and security systems within cloud environment.

Provided status updates to keep upper management informed and to reach goals.

Built and oversaw network infrastructure comprised of various virtual products.

EDUCATION

Savannah Technical College, Savannah, GA

Networking Specialist Associate Degree

Savannah Technical College, Savannah, GA

Associate Degree

Information Technology Center

AWS/Azure Network Solutions Architect Associate

CERTIFICATIONS

Microsoft Certified Azure Fundamental

MS ID # MS0993803780

Microsoft Certified Azure Administrator Associate

MS Certification # I401 – 8925

Microsoft Certified Azure Solutions Architect Expert

MS Certification # I422 – 3410

AWS Certified Cloud Practitioner

Valid Num # 3B1RP5ECY2BEQCC6

ADDITIONAL REFERENCES WILL BE AVAILABLE ON REQUEST.

INFORMATION US CITIZEN

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