STRATEGIC ACCOUNT LEADER / MANAGER

Innovative and versatile leader delivering high-quality management to meet the needs of the patients served nationwide. Self starter accomplished in strategic project design, execution, and management with Harvard coursework in communications as well as a teaching degree. Excel in fostering beneficial partnerships to meet business goals. Highly skilled in meeting tight deadlines under extreme pressure with a positive attitude. Multitasker with recognized interpersonal, problem solving and critical thinking skills. HIGHLIGHTS OF EXPERTISE

CAREER SUMMARY

PATIENT ACCESS MANAGER, CUSTOMER SOLUTIONS, DOMPE

(2020 - 2022)

Employ business metrics and dashboards, Pivot Tables, VLOOKUP and Tableau

Strong track record of success in new product, platform and strategic process launches

Utilizes operational data analytics to identify business and/or process improvements that enhance quality and reduce rework while insuring sustainability

Exceptional presentation skills, with the demonstrated ability to communicate effectively with diverse internal and external groups, customers, and key stakeholders

Strong analytical skills with the ability to identify key issues and creatively overcome challenges or obstacles while providing thought leadership on process improvement opportunities

Collaborate with Operations, corporate Directors, and sales team to prioritize deliverables driving benefit to the customer experience while balancing operational efficiency

Partners with all subject matter experts from within the organization to understand current state processes.

Robust communication and presentation skills with the ability to discuss complex information in a manner that establishes rapport and foster understanding STRATEGIC ACCOUNT LEADER, CUSTOMER STRATEGIES & SOLUTIONS, MCKESSON

(2017 - 2020)

Strategic Account leader for patient access program serving 70,000 patients nationwide working as point of contact for 7 HUB vendors and specialty pharmacy to get medicine to those in need

Strategic leader implementing solutions of product, process and technical enhancements for a program that exceeded 31M in annual revenue at Fortune 10 pharmaceutical company KATE BROSNAN Scottsdale, AZ 85254 480-***-****

adtpcc@r.postjobfree.com LinkedIn

• Project Management

• Data and Business Analytics

• Process Assessment & Improvement

• High-Production Team Leadership

• Strategic Planning Initiatives

• Stakeholder Relationship Builder

• Conflict Resolution and Liaison

• Public Speaker & Business Representative

SME on program and service solutions, identifying and implementing strategic program improvements for patients, HUB’s and HCPs which also resulted in increased customer confidence netting 15+M in new business

Strategic lead and product owner for process improvement projects by working with multiple teams of business using agile management to measure progress, maximize efficacy, prioritize work, enhance transparency and communication

Oversee and measure efficacy of strategic implementations resulting in improve experience for patient, HCP, HUB partners and stakeholder

Business representative and point of contact with customer, pharmacy, pharmaceutical vendors and field reimbursement managers, overseeing escalation to resolution

Responsible for overall customer satisfaction, contractual compliance, continual process improvement, project timelines and SLA adherence

Provide C-level communication, routinely working with VP and Director regarding strategy and client satisfaction managing stakeholders apprehension of future state recommendations

Developed and wrote the Business Rules document for the eighty six drug program documenting every aspect from: operational, technical, process flows, and rules of engagement for numerous pharmaceutical vendors and HUBs

Prepare and present Quarterly Business Review to customer, stakeholders, and executive leadership team. Extrapolating analytic data that measures business efficacy, projections, trends and strategies for cost saving opportunities and proactive process improvements to increase efficiencies EXECUTIVE DIRECTOR, WALKER’S POINT CENTER FOR THE ARTS, MILWAUKEE WI

(2014 - 2016)

Oversee all operations and budgeting in roles below for a global reaching multicultural center of excellence that promotes artistic talent and audience development through program diversity and innovation.

Directed staff and liaison of local, national, and international projects in partnership with 42+ agencies, 200+ artists and organizations annually as key implementer and collaborator

Organization representative with patrons, media, funders, foundations, and Board of Directors

P & L manager calculating cash flow projections, revenue, and expenses. Prepared and submitted financial reports to auditor, funders and Board of Directors

Sole grant writer, reporter and financial oversight for the organization. Designed and implemented overarching strategies for audit procedures, processes, and workflown

Leader of Strategic Planning committees and Capitol Campaign resulting in 2M in asset growth

Develop and facilitates large group meetings and workshops around advanced topics EDUCATION & CERTIFICATION

BACHELOR OF ARTS IN EDUCATION ALVERNO COLLEGE, MILWAUKEE WI MBA COURSEWORK HARVARD BUSINESS SCHOOL, BUSINESS MANAGEMENT AND COMMUNICATIONS AWARDS & AFFILIATIONS

SIX SIGMA YELLOW BELT

DEPARTMENT OF PUBLIC INSTRUCTION

LEADERSHIP ADVANCED FELLOW - SELECTED AS ONE OF 12 FELLOWS CITY WIDE

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