Customer Service Logistics Coordinator

JASMINE PACK

Charleston, SC ***** 704-***-**** **********@*****.***

Client-focused sales professional with three years of experience in cultivating relationships, exceeding company standards, and customer service. Known for increasing revenue through upselling goals for consecutive months.

Social Media Platforms

CRM

Salesforce

Time management

Digital Content Producer, 08/2022 to Current

ABC News 4 – Charleston, SC

Responsible for the day-to-day production of content on the abcnews4.com website and social media platforms such as Instagram, Twitter, and Facebook Strengthened content through proofreading and editing reporter stories. Google Analytics knowledge

Client Specialist, 09/2021 to 06/2022

Milan Laser Hair Removal – Charlotte, North Carolina Participated in team sales meetings to target monthly upsell goals, obtain client reviews and discuss necessary improvements.

Achieved upsell goals for 8 consecutive months. Maintained excellent telephone etiquette. Conducted client inquiries with exceptional professionalism. Maintained medical office cleanliness

Logistics Coordinator, 02/2019 to 09/2021

CLTV Logistics – Charlotte, NC

Managed delivery of goods and services providing the upmost customer service to the top brokerage companies across the United States.

Monitored and organized rate confirmations, bill of ladings, invoices and records. Swiftly relayed information between team members to ensure no delays would occur. High pace work environment with little to no room for error PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Associate of Arts: Expected in 05/2023

Central Piedmont Community College - Charlotte, NC United States Army National Guard

Distinguished Honor Graduate

Iron Soldier

Bryan Phillpot, Aspire Wealth Management, CEO, 704-***-**** Yamaris Polanco, NBC Universal, News Gatherer, 980-***-**** Miriam Pearson, iVue Cars, Co-Owner, 704-***-**** EDUCATION

MILITARY SERVICE

REFERENCES

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